De&s/sda Information Support Officer

**Details**:
**Reference number**:

- 252386**Salary**:

- £28,600 - £31,000-
**Job grade**:

- Other- Senior Technical Specialist II**Contract type**:

- Permanent**Business area**:

- MOD - Defence Equipment and Support / Submarine Delivery Agency - Information Management and IT**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- MOD Abbey Wood, Filton, Bristol BS34 8JHAbout the job

**Job summary**:

- At Defence Equipment and Support (DE&S) and the Submarine Delivery Agency (SDA), we’re here to ensure the UK military is equipped, supported, and connected, as they protect life at home and overseas. We manage a vast range of complex projects to buy, support and supply vital equipment and services that the Royal Navy, British Army and Royal Air Force need, so they can operate safely and effectively.
- Our people push for best-in-class every day - because it helps keep our nation safe. So, whatever your background, whatever your skillset, if you’re driven to set new standards, find your place with us.**Job description**:
As part of the Information Management & IT function, your impact will be felt across the organisation, helping to embed new technology and tools, automate processes and improve data management. We'll support you to innovate, as you bring positive change and fresh ideas to the team. Don't settle for the status quo. Improve on what's gone before - and drive for what's next.

We offer outstanding training and development opportunities, defined progression routes, and a host of other benefits including our ‘Smarter Working’ policy, which means that you’ll be able to enjoy a high degree of flexible working whilst regular onsite attendance at Bristol Abbey Wood will be required.

Also, some attendance to the stated site may be required for this position.

We strongly recommend tailoring your CV in line with our CV guidance before applying, with specific sections to highlight Key Achievements, Relevant Experience, and Applied Skills & Knowledge.

**About the role**
In this role, you will have the opportunity to:

- Deliver activities to ensure information is being captured, stored, distributed, used, processed, retained and eventually disposed of, to meet the requirements of the law, MOD policy and guidance and the requirements of the business.
- Provide direction to the Information Support Administrators and deal with any issues raised by them and more complex requests to ensure a high quality of service is maintained.
- Interpret policy and maintain information environments and records to ensure compliance with Information Management good practice, standards, policy and legislation.
- Actively manage end user expectations to provide high levels of service.
- Provide guidance for stakeholders and share best practice across the KIM community.
- Support Records Management to ensure information can be stored, retrieved effectively and risks managed.
- Contribute to the work of the team, function by suggesting improvements or new ways of working to improve the quality of the Information Management.
- Be an active part of the Knowledge and Information Management community, attend meetings and participate in working groups.

**Person specification**:

- Experience of Knowledge & Information Management in an organisation

It would also be great if you can demonstrate any of the following desirable criteria:

- Experience in records management
- SharePoint experience
- Experience in stakeholder management and communication

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

- Knowledge and Information Management - Supervised Practitioner
- Service Delivery and Operations - Supervised Practitioner
- Working together - CSBC3
- Communicating and influencing - CSBC2

**Benefits**:
We're pleased to offer a generous benefits package to support everything from your work-life balance to your bank balance, including:

- 25 days’ holiday a year, plus 1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
- A market-leading employer pension contribution of around 27 percent, an annual performance-based bonus, and recognition awards
- Flexible and hybrid working wherever possible, to support your work-life balance (though some attendance to the stated site is required)
- Access to specialist training and funded professional qualifications, with plenty of opportunities and support for progression
- A huge range of discounts including retail, sports, leisure, restaurants, gifts, days out, holidays, cinema, motoring, insurance, health care, gym memberships, and more
- Up to six days of paid leave a year for volunteering
- Enhanced maternity, adoption, and shared parental leave schemes, offering 100% pay for 26 weeks (after a