Appointment Advisor

**Are you looking for a career where you can make a difference?**

**With your support, what if every phone call you receive helped change someone's life?**

When you are talking to women and men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision & you will find the right appointment for them in an impartial & caring way.

The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments & answer all client related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service.

Based in our Booking & Information centre (BIC) in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break.

If you enjoy helping people and you have customer service experience then this could be the perfect role for you

You will work 36 hours per week. 2 shifts a week a rota that is given 2 weeks in advance. ( More details below)

As an advisor you are the first point of contact for BPAS clients which makes this role all the more rewarding.

**Main duties of the job**
- Are confident when dealing with a wide range of queries
- Can problem solve effectively to find solutions for our clients.
- Have excellent communication & listening skills.
- Can remain calm in stressful situations.
- Are non-judgmental & can offer first class client care
- Are computer literate
- Have great attention to detail
- Have strong interpersonal skills

We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.

If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS.

**About us**

**British Pregnancy Advisory Service (BPAS)** is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

**Working with us**:
Alongside a supportive and friendly working environment, BPAS has generous benefits:

- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

**Job description**

**Job responsibilities**

**Location**: Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
- This role will become a hybrid after the initial 2 weeks of training with expectation to travel to the Head Office 3 days a week_

**Salary**: £22,431 to £28,609 per annum depending on experience. (£11.98 to £15.28 per hour)

**We also offer a premium payment of time and a half for working on weekends**

**Hours**:36 hours per week over 5 days. Hours will be confirmed 2 weeks in advance between the parameters of the hours below.

**Hours of Work**:
Monday 07:00 - 19:00

Tuesday 07:00 - 19:00

Wednesday 07:00 - 19:00

Thursday 07:00 - 19:00

Friday 07:00 - 19:00

Saturday 08:00 - 16:00

Sunday 09:00 - 15:00

Exact shifts between those parameters will be confirmed 2 weeks in advance.

**Shifts longer than 6 hours will include 30 minutes unpaid break.**

**Please note**:

- ________________________________

**The Small Print**: All applicants must be pro-choice.

**If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.**

**References**: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

**Person Specification**

**General**

**Essential**
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
- You will work 36 hours per week. Once fully trained, this role will become hybrid with 2 days in the office and 3 days from home. - can you travel there and commit to this working pattern?

**Desirable**

**Qua