Appointment Advisor

Location: BPAS Head Office, Tachbrook Business Park, Leamington Spa

**Salary**: £17,781 - £23,959 pro rata - depending on experience

We also offer a premium payment of time and a half for working on weekends

**Hours: 29 Hours per week**

**Monday, Tuesday & Thursday - 2.00pm - 7.00pm**

**Friday - 12.00pm - 7.00pm**

**Saturday - 8.00am - 4.00pm**

Shifts longer than 6 hours will include 30 minutes unpaid break

**Are you empathetic and enjoy speaking to people over the phone?**

The Booking & Information Centre at BPAS have some exciting opportunities for Appointment Advisors to join their fast paced and dynamic team. Our Appointment Advisor roles provide the perfect opportunity for work life balance.

Ideally, we are looking for someone who has worked in a customer care call centre environment previously, but if you have got exceptional customer service experience, then this could be the perfect role for you

**Main duties of the job**

When you are talking to women and men on the phone to arrange consultations, you’ll understand that they are facing an emotionally complex decision and you will find the right appointment for them in an impartial and caring way.

The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments and answer all client related queries in a professional and empathetic manner, ensuring you provide an efficient client-centred service at all times.

**About You**:
You will have excellent communication and listening skills, with the ability to remain calm in stressful situations.

Computer literate, with great attention to detail, along with strong interpersonal skills is something you excel in.

**About us**

British Pregnancy Advisory Service (BPAS) is the UKs largest independent womens reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment and fertility services. We specialise in evidence-based, not-for-profit care reproductive healthcare.

**Working with us**:
We are always on the look out for talented special people to join the BPAS team.

Alongside a supportive and friendly working environment, BPAS has generous benefits including life assurance cover at 3 times salary, 34 days annual leave per year and a defined contribution pension scheme you will also have access to our employee benefits programme through BHSF which includes special health and wellbeing services, as well as lifestyle offers for you and your family. This includes various salary sacrifice schemes, counselling services and free private GP appointments.

For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing and midwifery colleagues will have the opportunity to train in first and second trimester sonography scanning as well as contraception fitting and STI testing. For units offering a surgical service you could also gain experience in conscious sedation and general anaesthetic treatment in our operating departments.

Further information and a full job description is available and if required please contact us.
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**Please note**:
**The Small Print**: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status. This is in addition to the requirement to provide evidence of vaccination/immunity against the following conditions of Tuberculosis, Hepatitis B, MMR and Varicella for clinical roles directly involved in patient care.

Person Specification

Qualifications Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience Essential **Previous experience of telephone work.**
- Excellent communication and listening skills, with the ability to remain calm in stressful situations

*

**Job Types**: Part-time, Permanent
Part-time hours: 29 per week

**Salary**: £17,781.00-£23,959.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Warwick, CV34 6RQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you support a woman's right to choose abortion?

Work authorisation:

- United Kingdom (required)

Reference ID: B0201-BIC-AA9-29