Duty Operations Manager

**Reference: /SC/13-10/643/14**

**Job Title: Duty Operations Manager**

**Pay Rate: £16.15**

**Working Hours: Variable shift rota - 06:00 - 18:00 - 42 hours per week**

**Location: Maple Cross - _Applicants must have the right to work in the UK_**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch toensure our client’s employees, visitors and assets are kept secure.

**Role Overview**

We are currently recruiting for Duty Operations Managerto join our passionate and driven Security team based at our client’s site in Maple Cross.

**Your primary responsibilities will include**:

- Leadership and direction across your area, ranging from planning and organising to promotional activities expounding the value of security, and promoting the good name and business interests of both Atalian Servest and their clients.
- Routine line management and leadership of staff employed during your tour of duty. You will develop a strong staff rapport, being available to listen, to assist and to support wherever possible and to react appropriately and promptly to staff concerns andHR issues.
- In conjunction with the Operations Manager lead the implementation of necessary Assignment Instructions, Operational Plans, security policies, standards, procedures and guidelines, in conjunction with the Security needs of the Client and in line with theprevailing industry standards.
- Ensure responsibility for the delivery of service levels at or in excess of contractual targets specifically Coverage, Customer Feedback and Fault Breaches.
- Ensures the site documentation is maintained, accurate and up to date at all times.
- Ensures all members of staff are fully conversant and compliant with the site documentation and are signed by all members of the staff.
- Ensures all members of staff are full trained in all aspects of the security functions of the contract and full and detailed training records are complete and up to date at all times.
- Ensures all members of staff are fully conversant and compliant with all Company HR policies and the terms and conditions of employment.
- Ensure all staff are properly inspected and in a full company PPE / Uniform before the start of each shift and ensure the highest standards of dress and turnout are maintained at all times. Post visits should be conducted and recorded throughout each day.
- Ensure that all staff correctly carry out their duties, are correctly briefed and are issued with all equipment as required.
- Be “in touch” with what is happening across your area and where necessary to work outside of normal office hours.
- Keep detailed and accurate HR records for every member of staff which will include but will not be limited to, return to work forms, absence records, welfare forms, uniform requests, holiday requests, informal discussion forms, appraisals, training, licensingand exit interviews.
- To co-ordinate staff appraisals and provide a record of all appraisals for observation by the Client and Atalian Servest Management. These appraisals should be completed with absolute honesty, providing as much positive and supportive feedback, and shouldidentify a clear path forward for the individual.
- Ensures the implementation of constructive, fair and firm disciplinary procedures. Awareness of the disciplinary progression and the consequences of individual offences should be demonstrated at all times in line with the company’s HR policies.
- Responsible for the overall management and well-being of all personnel assigned to the Contract.
- To work in close liaison with the Operations Manager and Client Security Managers in order to provide a seamless service provision across all areas of the contract scope.
- Liaise with the Client Management Team and attend Daily/Weekly/Monthly meetings as required.
- Undertake any other duties deemed by the Client as part of the Security area of responsibility.
- Accurate administration of Timegate. Organise and maintain base rosters and any extra cover required and ensure the correct hours worked properly recorded and ensure any pay queries are dealt with efficiently and immediately.
- Support the on-boarding, recruitment and induction of new officers to the required levels and all aspects of manning are met in accordance with contractual obligations including any extra security that may be required by the Client.
- Careful co-ordination of staff holidays. Staff to be forewarned of ‘holiday rules’ to avoid disappointment and confusion.
- Be aware of all emergency procedures and respond to all Incidents in a prompt and professional manner.
- Ensure all occurrences and / or accidents are correctly reported to the relevant parties.
- Ensure all keys are held in accordance with Client instructions and complete key audits to determine any inconsistencies and missing keys. These audits should be signed to confirm that all keys are in order.
- Responsible for the overseeing of all aspects of the day to day administration of the Contract.
- To support the production of the creation and submission of a monthly and weekly report relating to all Atalian Servest activities as required.
- Co-ordination of checks for faulty / damaged security equipment and replenishing/repairing immediately.
- Ensure that all IT / CCTV / ANPR equipment is used in accordance with Client / Company policies.

**About You**:

- Demonstrable experience of delivering a high quality of customer service through a team.
- Knowledge of Security Operations and CCTV Operation / Procedures.
- Demonstrable experience of producing and implementing procedures / SOP.
- Good understanding of SLA’s and implementing Action plans.Ability to negotiate and to create good working re