Customer Service Advisor

6 days ago

Leicester, United Kingdom Pertemps Full time

**Do you have a passion for providing customers with a positive experience? If yes, we have the perfect job for you in our vibrant Leicester office**
**Location: Hybrid working**, you'll be working a mix of in-office and home working. You'll have scheduled office time as well as days where you can work from home. All you need to work from home is a stable internet connection and a quiet spaceto work. We'll kit you out with a new Microsoft Surface 4 laptop.
**Shift Pattern: Full Time**: You’ll be working on a rotational shift pattern between 08:00-19:00 Monday to Friday, 9:00-17:00 Saturday and 09:00-13:00 Sunday. You are likely to be working a minimum of 3 or a maximum of 5 in 8 Weekends.Academy training will be provided to help you succeed in the role
**Contract: Permanent**
**Salary: £19,800 per annum (**excluding annual bonus).
We have an exciting opportunity for a self-motivated and enthusiastic customer service advisor to join our expanding team based in our Leicester office. This role will place you at the heart of our customer journey and you will be the first point of contactin moments that matter to our customers.
**What you’ll be doing**:
**What we're looking for**:

- Pride and experience in delivering great customer experiences, dealing with claims, sales, taking payments and dealing with complaint queries face to face or by phone.
- People who thrive in a fast-paced, target driven environment.
- Strong communication skills.
- Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills.
- Excellent influencing and negotiating skills
- Computer skills; you'll take inbound calls whilst navigating our in-house software

**What’s in it for you**:

- A Starting salary of £19,800 (excluding annual bonus) where you will build your customer service, sales, claims and complaints handling experience skills
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension 1:1 match up to maximum 10%
- Potential annual company bonus earnings of 5% of your base salary
- Potential to earn extra money on top of your salary, by working overtime as per business
- needs.
- Well-being programme as well as health care and dental cash plan
- Life assurance cover (4x base salary)
- Cycle to Work scheme
- Discounts & cashback with well-known retailers
- On-site, subsidised restaurant
- Refer a friend scheme - earn up to £750 per referral What** happens next**:
**When do I start?**
Success in this role will give you solid career progression plans: many of our Managers started their career with Hastings as Customer service advisors. We also provide the potential to gain an insurance professional qualification via the senior financial customerservice advisor apprenticeship programme.

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