System Operator Ref:30210

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,**keeping taps flowing and toilets flushing**.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**We have an exciting opportunity for you to join Thames Water as a System Operator.**
**What you will be doing**
As a System Operator, you will be responsible for managing several hydraulic systems made up of all the clean water assets for the abstraction of raw water, treatment to produce potable water, transmission to move the potable water into the right areas andfinally the distribution network.
You will be making informed operational decisions 24/7 based on data insight and the ever-changing operational environment that is water supply to deliver the highest water quality safely, maintaining customers supplies where possible or minimising when not,Leakage strategies to minimise losses and optimise energy use all done in a smooth calm way to stop shocks to the hydraulic system. Some of the duties will include:

- Monitoring and controlling process quality and plant operation to comply with regulations and business standards
- Maintaining a continuous awareness of asset status; raising work as required
- Monitoring and manage all alarms to ensure appropriate timely action is taken
- Delivering ad-hoc reports and information requests accurately and to required timescales
- Following and complying with company Health & Safety procedures, auditing practices and maintain records

**What you should bring to the role**:

- Be a **problem solver** that works well under pressure
- Have the ability to **interpret, analyse and use data** to deliver operational outcomes
- Demonstrate a **flexible approach** to work
- Understand the importance of **working within a team** and be supportive of the common goal
- **Be open** to other opinions within the team to agree on the best outcome
- Understand key company operating procedures relevant to this role is ideal
- Be **a good communicator** with customer service skills
- **Be passionate** about providing exceptional customer service
- Having previous knowledge of the Water industry and regulations is preferred
- Although not essential **experience in water, sewage treatment, transmission/catchment network** as well as an understanding of quality management and a record of compliance is preferred

**What’s in it for you?**
System Operations is the only department that truly covers the operation of “source to tap” and is fundamental in the delivery of Water Services and interacts with Water Production, Water Networks, Water Quality and Asset Management.
**Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to saveyou money and support your wellbeing.**
Thames Water is a dynamic,?rewarding,?and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working?arrangements?a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your wellbeing.
Find out more about?working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn disappointment.more about our business, meet colleagues and a earn bit of extra money alongthe way.