Certification Officer

**Details**:
**Reference number**:

- 417642

**Salary**:

- £25,159
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- MCA - UK Customer Maritime Services

**Type of role**:

- Administration / Corporate Support
Contact Centre
Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 6

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Southampton

**About the job**:
**Job summary**:
Can you bring care and precision to supporting seafarers through their certification journey?

Are you an organised individual who enjoys working in a fast-paced, contact centre environment?

Do you take pride in delivering thoughtful, high-quality Customer service?

**If so, we are looking for a dedicated Certification Officer/Customer Service Advisor to join our team at the Maritime and Coastguard Agency, and we’d love to hear from you**

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

UK Customer Maritime Services is responsible for surveying and inspecting UK ships and foreign-flagged vessels in UK waters, and for implementing UK safety, environmental, and navigational regulations. This includes developing and delivering policy on seafarer competency standards, STCW certification, officer certification, safe manning, radio training, and SMarT funding.

These branches oversee the health requirements and qualifications of all seafarers on UK vessels, including those in the Merchant Navy, fishing fleets, inland waterways, large yachts, tugs, and workboats.

Joining our department comes with many benefits, including:

- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at Maritime and Coastguard Agency - Department for Transport Careers.

**Job description**:
This role is within the Seafarer Operations team which provides gold standard customer service to the seafaring community. The Seafarer Operations Team ensures the appropriate standards of seafarer training are maintained and that certificates and endorsements issued to seafarers and vessels comply with the relevant requirements while also providing a high level of customer satisfaction.

This is a customer facing role which supports seafarers through their certification journey, providing a class leading customer service along the way. The role ensures certificates issued to seafarers and shipping companies comply with the relevant legislative requirements and are issued accurately within our service level agreements.

Your responsibilities will include, but are not limited to:

- Assessing and issuing Certificates of Competency (CoC), Flag State Endorsements (FSE), and other required certifications such as GMDSS and VTS.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

**Person specification**:
You will need the following experience:

- Experience in working with a high level of attention to detail to ensure work is of a high quality standard.

**Additional Information**

The Seafarer Services phone lines are open to customers at the following times:
Mon - Fri 8.15am - 5.30pm

**Working hours, office attendance and travel requirements**

The expectation at present is a minimum of **60%** of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

**Visa Sponsorship**

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace
- Working Together
- Communicating and Influencing
- Changing and Improving

**Benefits**:

- Alongside your salary of £25,159, Maritime and Coastguard Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic b