Office Administration

7 days ago

Southampton, United Kingdom Fire Aid Academy Full time

**About Us**

Fire Aid Academy is a leading fire and safety training provider based in Hythe, Southampton. We deliver government-approved safety courses to seafarers and professionals within the maritime industry.

As our business continues to grow, we are looking for a proactive and organised Office Administrator to join our friendly team. You’ll play a key role in providing both administrative and sales support to ensure the smooth running of our training school.

**Job Overview**

**Responsibilities**
- Advise customers on suitable training courses (full training provided)
- Process bookings and payments through our internal system
- Organise accommodation and travel arrangements
- Maintain organised filing systems, both electronic and paper-based, ensuring easy access to important documents.
- Prepare course paperwork (registers, health and medical forms, evaluations, etc.)
- Order and manage office stationery and supplies
- Process and issue course certificates
- Support our **Quality Management System (QMS)** processes and documentation
- Monitor course attendance and contribute to maximising class numbers
- Assist with creating and posting social media content
- Maintain general housekeeping of office and classroom spaces

**Qualifications**
- Previous office experience is essential, with a strong background in administrative roles preferred.
- Proficient computer skills, including a solid understanding of Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent phone etiquette with strong verbal & written communication skills.
- Demonstrated organisational skills with the ability to manage multiple tasks effectively.
- Experience in data entry with a keen eye for detail to ensure accuracy.
- Familiarity with Apple Mac computers is advantageous but not mandatory.
- Prior experience in customer service.
- Knowledge of the maritime industry - desirable not essential.
- Background in sales or course administration - desirable not essential.

**Job Role Specifics**
- Immediate start
- Office based (working from home not available)
- 5 Days per week (Monday-Friday)
- 40 Hours per week - 8am-5pm (1 hour breaks - unpaid)
- 25 days holiday + Bank Holidays (Pro rata)

**Job Types**: Full-time, Permanent

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Application question(s):

- Do you live within a 30 minute commute to Hythe, Southampton?
- Are you available for an immediate start?
- Do you have any prior experience working within the Maritime industry?

**Experience**:

- Office: 1 year (preferred)

Work Location: In person

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