Certification Administrator

The Royal Yachting Association, based in Hamble near Southampton, is the National Governing Body for all forms of recreational, competitive and professional boating. We're here to enable opportunities for people to thrive on the water, whether through dinghy and yacht racing, motor and sail cruising, RIBs and sportsboats, windsurfing, inland cruising or personal watercraft.

Certification Administrator

Hours: Full-time 35 hours per week

Salary: £23,000 per annum

Location: Hamble

Start date: January 2026

We have two available roles: one permanent position and one fixed-term contract to provide maternity cover.

Are you a process driven individual with an attention to detail? Do you enjoy being part of an open and friendly team, working together and supporting each other to get the job done? Do you have experience of a busy call centre, customer support and administration role? Then we could have the perfect role for you in our certification team.

The RYA sets and monitors the standards for national training schemes in sailing and powerboating, which are delivered by RYA qualified instructors through our network of recognised centres. The Certification team are responsible for maintaining the database detailing the holders of RYA qualifications, and the issuing of the appropriate certification. They are therefore the first point of contact for administrative enquiries from instructors, examiners, training centres and the general public.

Your responsibilities will include, but are not limited to

· Acting as a first point of contact for administrative enquiries from instructors, examiners, training centres and the public by phone, email and letter.

· Maintaining databases of qualified instructors and certificate holders to ensure accurate and up-to-date records.

· Processing examination reports, application and renewal forms, and issuing certificates in line with RYA policy and statutory requirements.

· Handling payments and ensuring compliance with MCA and other regulations.

· Representing the RYA at Boat Shows and relevant events to provide information on training schemes.

· Supporting the department's efficient operation and assisting with tasks as needed, including ad hoc reception cover and occasional support for other teams such as web and accounts.

Essential Qualifications and Experience:

· English and Maths GCSE or equivalent.

· Strong organisational and administrative skills.

· Excellent communication skills, both written and verbal, with a confident telephone manner.

· Proficient in Microsoft Office (Word, Excel, Outlook).

· Accurate keyboard skills and attention to detail.

· Ability to work under pressure in a busy team environment.

· Experience working in an administrative capacity.

The RYA offers a range of benefits which include:

· 36 days holiday including public holidays (pro rata for part-time employees)

· Birthday Day Off

· 10% RYA contribution to a personal pension scheme

· Free life insurance

· Discounts platform for retail, entertainment, holidays & gym membership

· Two paid volunteering days per annum

· Free charging point for electric vehicles whilst on your working days at the office

· Social events

· RYA membership

Closing date for applications: midday 12th December 2025 (please note: this advert may close earlier if sufficient applications are received)

The RYA is committed to equality of opportunity

As an equal opportunity and disability confident employer, we celebrate and welcome diversity in all its forms and believe that a diverse workforce boosts innovation, productivity, and creativity. As an Inclusive employer, we are also committed to prioritising inclusion and creating a truly inclusive workplace.

We are dedicated to promoting equity, diversity and inclusion and strive to be an inclusive and diverse workplace where everyone can be their authentic selves. We would particularly encourage applications from ethnically diverse candidates who are currently underrepresented at the RYA.

Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract

Contract length: 12 months

Pay: £23,000.00 per year

Expected hours: 35 per week

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Paid volunteer time
• Sick pay

Work Location: In person