Telesales Operator

3 days ago

StocktononTees, United Kingdom LWC Drinks Full time

Job Title:
Telesales Operator
Reports to: Office Manager
Depot: LWC Teesside
Overview
To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potentialcustomers, order processing and arranging deliveries.
Main Duties
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with account managers, helping them with acquiring new business and
assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- The ability to up sell certain products.
- May have to assist with administrative duties within the office.
- Plan calls and target GAP's in supply using relevant systems.
Knowledge and Experience:

- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system (advantageous but not essential as full training will be provided)
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100.Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

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