Customer Service and Operations Advisor

5 days ago


StokeonTrent, United Kingdom Speedy Freight Full time

Job description

We are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is **‘To be the first choice to deliver every single time. To always be there for our customers and our team’**

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

**Responsibilities & Objectives**
- To effectively negotiate prices with customers.
- Receive orders over the telephone and input into the company computer systems.
- Schedule appointments for sales staff to meet prospective customers.
- Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
- To work to deadlines and work independently when required.
- Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
- To contact businesses by telephone to promote product/services.

**Qualifications**
- IT Literate including Microsoft, word, excel and outlook.
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills.

**Experience**
- Telephone experience
- Strong customer service ethic with negotiation and telesales skills
- Excellent verbal and written communication skills
- Articulate with a confident phone manner
- Good organisation skills with the ability to multitask and prioritise workload
- Ability to source own leads through research

**Required**
- Driving License

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 - £25,000.00 per year

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: ST - CSA



  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    **Customer Service Advisor** Pertemps Stoke are delighted to be recruiting for motivated Customer Service Advisors for our prestigious client based in Stoke on Trent. Firmly established as one of the nation's favourite manufacturers and suppliers of composite doors, an exciting opportunityhas arisen for experienced customer service advisors to join an...


  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    **Customer Service Advisor** Pertemps Stoke are currently recruiting for a customer service advisor for our prestige client based in ST3. **Main duties of the Customer Service Advisor;**: - Liaising with all departments - Chasing/Progressing customer orders - Building and maintaining good relationships with customers - Use of in-house computer...


  • Stoke-on-Trent, United Kingdom RKW Ltd Full time

    _**Job Description Customer Service Advisor**_ **Job Title**: Customer Service Advisor **Positions**: Full Time **Department**: Customer Service **Reports to**: Customer Service Manager **Location**: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL This supports the key organisational objective of achieving a Best in Class and consistent service...


  • Stoke-on-Trent, United Kingdom Matt Burton Associates Full time

    **Job description** MBA are currently recruiting for a Customer Service Advisor to join an exciting global organisation in Stoke-on-Trent. As a leading player in the insurance industry, our client puts their people at the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the...


  • Stoke-on-Trent, United Kingdom DPD Group UK Full time

    Company Description DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry. **Job Description**: Our Site Manager is...


  • Stoke-on-Trent, United Kingdom Essential Employment Full time

    **Customer Service Advisor needed in Stoke on Trent at £11.50ph **PAYE - Reference:5225206** - To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service. - To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care...


  • Stoke-on-Trent, United Kingdom Blue Arrow Full time

    Are you looking for a new career and would like to showcase your outstanding Customer Service skills? If yes, they are looking to recruit a **Customer Service Advisor** to join their well-established team in Stoke on Trent on a **full-time permanent basis.** **_Please note the below role will be based on-site so you would need to live in Stoke or the...


  • Stoke-on-Trent, United Kingdom Response Logistics Direct Response UK Ltd Full time

    Due to ongoing expansion and a thirst for growth we are looking for customer service advisor for our site based in ST1. At Response Logistics we have a tech-focused approach for our purpose of moving freight efficiently throughout the UK & Ireland. We are looking for customer service advisors to ensure the communication of the final leg of our delivery...


  • Stoke-on-Trent, United Kingdom The Snow Group, Ltd. Full time

    Customer Service Advisor Salary: 26k per annum The role of the Customer Service Advisor is to assist in all customer service functions for a customer before and after they purchase products. Customer Service includes troubleshooting complaints and issues, offering product suggestions, and responding to general queries. Responsibilities Answer incoming phone...


  • Stoke-on-Trent, United Kingdom FreeSpirits Full time

    Customer Service Advisor Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast‑paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves...