Global and Emea Workplace Experience Lead

**Global and EMEA Workplace Experience Lead**

**Position Overview**

**Key Responsibilities**

**Global Partnership Management**
- Serve as the strategic advisor and relationship champion within our vested partnership model, ensuring mutual success and continuous value creation
- Function as a key member of the global leadership team, owning and championing the workplace experience strategy and vision
- Partner with client stakeholders to understand business objectives and co-create workplace experience initiatives
- Co-develop and implement workplace experience standards, programmes, and innovations that enhance employee productivity, wellbeing, and satisfaction
- Collaboratively design and execute workplace experience measurement frameworks tied to mutual success metrics and business outcomes
- Drive continuous improvement through shared data analytics, transparent benchmarking, and collaborative implementation of industry best practices
- Present workplace experience initiatives and outcomes at Quarterly Business Reviews, executive meetings, and client workshops
- Review and analyse Key Performance Indicators (KPIs) to drive data-informed decisions and demonstrate value creation

**EMEA Regional Leadership**
- Lead and implement Workplace Experience Programme initiatives across the EMEA region in partnership with operational and support teams
- Oversee the delivery of workplace experience services at client sites throughout EMEA, ensuring alignment with the global employee experience plan
- Identify and build strategic relationships with business partners and client groups across the region
- Plan, manage, and implement site-specific Workplace Experience Programme initiatives tailored to regional needs
- Travel to client sites across the EMEA region to ensure consistent service delivery and relationship management
- Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio

**Team Leadership**
- Lead a team of two regional workplace managers (Americas and AsPAC) in delivering on shared outcomes while adapting to local needs and cultural nuances
- Collaborate closely with the Global Colleague Experience Centre of Excellence Lead to ensure consistent service delivery standards worldwide
- Promote Workplace Experience initiatives to business leadership and identify key areas of support for business units
- Engage business resource groups and regional communities, with support from the Communications Team

**Sound like you?**

**Qualifications & Experience**
- A degree or diploma in an appropriate discipline such as business, facility management, or hospitality
- Proven leadership experience in workplace services, corporate real estate, or hospitality management
- Strong foundation in workplace experience programme management
- Previous experience working in the EMEA region and/or in a global capacity with understanding of cultural differences
- Track record of co-creating innovative solutions that deliver measurable outcomes
- Experience leading cross-functional and geographically dispersed teams in collaborative environments
- Willingness and ability to travel within EMEA and globally

**Skills & Attributes**
- Partnership-oriented mindset with focus on trust, transparency and mutual success
- Exceptional stakeholder management with ability to build trust-based relationships at all levels
- Analytical thinking that translates data into actionable workplace insights
- Ability to balance strategic vision with tactical execution while driving organizational transformation
- Cultural sensitivity across diverse markets with outstanding communication skills
- Financial acumen focused on value creation rather than traditional cost management
- Strong people management capabilities including talent recruitment, development and coaching
- Proficiency with workplace technology platforms and digital experience tools
- Project/programme management expertise with collaborative governance approach
- Outstanding communication skills with ability to engage diverse stakeholders effectively

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