Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Facilities Manager for one of our clients in the technology sector to join the team, focusing on a significant HQ Trophy Asset in the Centre of London. The successful candidate will be responsible for the day-to-day operational delivery of all FM services, ensuring the environment reflects our innovative culture and provides a world-class experience for all employees and visitors. The role will ensure the operational proficiency in managing the site, delivering a full range of FM services: soft and hard services, minor assignments, optional services, energy & sustainability and small projects. We are seeking an experienced and dynamic Facilities Manager to execute the day-to-day Workplace Experience strategy and operations for our prestigious, large-scale London Headquarters. This role is pivotal in ensuring our clients' prestigious and world renowned environment provides a world-class, 5-star experience for all. The ideal candidate will bring strong experience in creating and supporting five-star, luxury service environments, specifically drawing from the hospitality sector, such as high-end hotels or globally recognised venues. This role demands a proactive, detail-oriented leader who can merge high-level service standards with corporate operational efficiency to create a truly exceptional workplace. Key Accountabilities ● 5-Star Workplace Experience Execution ● Implement the comprehensive Workplace Experience strategy, leveraging best practices from the luxury 5-star hotel industry to ensure all touchpoints exceed expectations. ● Lead and inspire the on-site facilities team to consistently deliver service levels comparable to a leading luxury hotel. ● Monitor and report on key performance indicators (KPIs) focused on employee satisfaction, service quality, and operational efficiency. ● Execute bespoke service protocols for VIP guests, executives, and internal events, ensuring flawless delivery every time. ● Support the operational team in the launch and mobilisation of a trophy asset. ● Deployment of Workplace Experience training Operational Excellence ● Oversee all aspects of facility management operations on site, including mail services, soft services, and cleaning services, ensuring operational effectiveness and compliance. ● Manage the site operational budget and control site-level costs, driving efficiencies without compromising the quality of the workplace experience. ● Oversee and Manage the Front of House operations creating an authentic and service centred culture. ● Work alongside your Facilities Manager peer leading on overall FM delivery and contractual requirements ● Manage vendor and supply partner relationships for the site, ensuring all external service providers adhere to the highest standards of quality and service professionalism. ● Implement a continuous improvement program for the site, soliciting feedback and using data to refine service offerings and improve the physical environment. ● Management of multiple buildings and spaces Stakeholder Management and Communication ● Serve as a key point of contact for internal stakeholders regarding physical environment and workplace experience. ● Collaborate with People Teams, IT, and other internal departments/Service Pillars to ensure the workplace supports business objectives and employee well-being initiatives. ● Effectively communicate service performance, updates, and operational metrics to stakeholders through regular reports. ● Create a customer responsive culture providing solutions. ● Ensure customer satisfaction is maintained at the highest level by providing a high quality and proactive service. ● Support the achievement of account savings glidepath and strategic development plan. ● Provide best practices along with an effective and efficient service in response to changing customer needs. Commercial Acumen ● Support the financial planning and cost controls for the on-site operations. ● Ensure the planning arrangements are in line with forecast/s and profit targets for the site. ● Able to challenge and improve all aspects of cost and performance of the site business. ● Ongoing development of the relationship with client and their teams on site to ensure full understanding of the clients' needs. ● Maintain open, professional relationships with the client's supply partners. ● Meet KPIs and contractual obligations for the site. Experience Required ● Minimum of 5 years of progressive experience in facilities management or senior operational roles within high-end service environments. ● Demonstrable experience in a 5-star or luxury hotel environment or similar (Assistant General Manager, Guest Relations Manager, or similar managerial role) is a strong requirement. Experience must include strategic input on guest experience and service design. ● Proven track record of managing a large, complex physical facility (e.g., a large hotel, corporate campus, or luxury residential tower). ● Experience managing operational budgets and coordinating capital improvement projects. ● Networked in the Hospitality Industry or Workplace Experience sectors. Skills and Competencies ● Exceptional leadership and people management skills with a passion for service excellence, managing a team of on-site staff and vendors. ● Superior communication and interpersonal skills, with the ability to engage and influence stakeholders at all organizational levels. ● Strategic thinker with a hands-on, detail-oriented approach to execution. ● Deep understanding of health, safety, and compliance regulations relevant to large commercial properties in the UK. ● Proven leader who motivates teams to effectively deliver operational targets. ● Hands-on general management experience in delivering services and profitability in an FM arena. ● A good understanding of contracts and negotiations with strong organisation and communication skills. ● Highly customer focused, with good Customer Relationship Management experience. ● Combination of a bachelor's degree in engineering, business, real estate and/or operational experience in facilities management. Master's degree also desirable. ● Skilled communicator and presenter in small and large groups.