IT Helpdesk and 2nd Line Support

15 hours ago


Edinburgh, United Kingdom Lorien Full time

I'm recruiting for a IT Helpdesk & 2nd Line Support person for one of my public sector clients in Edinburgh.

**Key tasks**
- Detailed and consistent 1st line call logging and a good level of first-time fixes
- Maintaining your list of calls assigned to you to produce a high level of service
- 2nd line incident resolution when tasked.

**Other tasks include but are not limited to**:

- Building devices
- Deploying devices
- Asset management

**Detailed Skills and Experience**

2. Recent experience of providing first and second line support in a large, networked environment.

3. Excellent communication skills, and a confident, customer-focused manner.

4. Is self
- motivated and had good inter-personal skills. Is well organised, with an analytic approach to problem solving.

5. Experience of supporting smart phones/tablets, laptops and remote users

Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.


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