1st / 2nd Line IT Support Engineer- Italian Speaking

2 weeks ago


Edinburgh, United Kingdom Modis Full time

**1st / 2nd Line IT Support Analyst (Italian Speaking Role)**

IT Support Analyst / 1st Line / 2nd Line / Service Desk / Permanent / Edinburgh

My client, a well-established business with a global presence is looking for a passionate 1st / 2nd Line IT Support Analyst who is fluent in speaking Italian to join their growing IT team.

There will be a blended approach to home / office working from Edinburgh

This is a full time, permanent role paying £23,000 - £25,000 plus benefits dependant on experience.

**Role and Responsibilities**:

- Provide 1st line support to all end users globally as part of a single, regionally dispersed, ITSC Helpdesk
- Incident Management and Resolution
- Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
- Escalation to Tier 2 when unable to resolve issues
- Problem creation and assignment to Tier 2 / 3
- Documentation of Break / Fixes in IT Knowledge Base
- Liaise with 3rd parties as required
- Work closely with global IT team

**Key Skills and Experience required**:

- Fluent in speaking Italian
- Previous experience working in a similar 1st or 2nd line IT Support or Service Desk role
- Basic Microsoft Office experience, including Word and Excel
- Previous experience using an IT Support Ticketing System
- Technical degree or Microsoft certifications
- Qualification and/or knowledge of ITIL
- Ideally posses a technical degree or have relevant industry qualifications
- Experience with some of the following technologies would also be great; Windows 10, Citrix, Active Directory, SCCM, Windows Server 2016, Microsoft Office 365, Cisco Software / Hardware, Dell Hardware.
- Full UK Driving license.

IT Support Analyst / 1st Line / 2nd Line / Service Desk / Permanent / Edinburgh

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.



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