Technical Administrator

**Vacancy Name**

Technical Administrator

**Req Number**

VN190

**Employment Type**

Full-Time

**Location**

Leeds/Hybrid

**Position Summary**

**About Claranet**

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

**Working For Claranet**
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms, and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.

**Our Vision**
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

**Duties and Responsibilities**

**Cyber Practice**
Claranet’s Cyber Practice is dynamic and fast-moving, delivering a comprehensive range of professional services and managed services both onsite and remotely. The Cyber Practice consists of highly skilled professionals delivering a myriad of offensive security testing and governance, risk, and compliance (GRC) services in support of Claranet’s vision. Taking a customer first approach, Claranet’s Cyber Practice prides itself in providing world-class services designed to meet the specific and individual needs of all customers, across all industries.

**Position Summary**
As a Technical Administrator you will be responsible for communicating with customers across a variety of platforms, coordinating operational activities, data collection and analysis, and updating internal systems to ensure smooth project delivery. Your role in supporting colleagues to achieve company goals, providing excellent customer experience in your interactions, and insight into efficiency opportunities, is vital.

Beyond this, you may work with other stakeholders across the wider business in support of Claranet’s mission building new and exciting services, enhancing and improving existing service offerings, and delivering additional services within the Cyber Practice function.

**Role Mission**
Claranet UK’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a Technical Administrator to deliver high-quality services and to contribute to the continued development of our market-leading portfolio, designed to meet the growing and diverse needs of our customers.

**Objectives and Key Results**
The Technical Administrator is part of the Cyber Practice.
The key objectives will be to:

- Provide a wide variety of administrative support to ensure effective project delivery
- Target customer satisfaction across all interactions, supporting colleagues in meeting customer and company expectations
- Foster a collaborative knowledge sharing culture between GRC team members
- Pursue continuous improvement in project management and data analysis, driven by a desire to enhance efficiency and effectiveness
- Continuously learn and acquire new skills through various learning opportunities, including internal/external training courses, on-the-job training and shadowing Support cross-function engagement to facilitate effective communication and collaboration between relevant stakeholders to help Claranet meet its vision

**Essential Duties and Responsibilities**
- Support GRC Team members de