Night Front Desk Agent

2 days ago

London, United Kingdom The Dorchester Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

**_
What you'll get_**

As a Night Front Desk Agent at The Dorchester, here are just some of the great benefits you will receive:

- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £ 750 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees

**_ What you'll do_**

You'll love what you do and take pride in delighting our guests:

- You will be responsible for acting as a hotel ambassador during their shift. This will include showing guest’s round during their check in process and conducting all other duties in an efficient and timely manner, such as up-selling and checking that reservations instructions are being followed, all to ensure our guests receives nothing but the best experience.
- Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Night Front Desk Agent.

The items shared are the essence of a day in the life of a Night Front Desk Agent, but we'll make sure you are provided with specifics on how we care for our hotel.

**_ What you'll bring_**
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Front Desk Agent you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.

INDFOH

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