Night Front Desk Agent

Join us as a Night Front Desk Agent at The Dorchester recognized as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025 and Hotel of the Year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion, personality, respect, working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Front Desk Agent you start a unique opportunity to become celebrated as the very best in your learn not only from your fellow Legends but also through our award‑winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.What you’ll doAs a Night Front Desk Agent you’ll love what you do and take pride in delighting our guests :You will be responsible for acting as a hotel ambassador during their night. This will include showing guests round during their check‑in process and conducting duties in an efficient and timely manner such as upselling and checking that reservation instructions are being followed all to ensure our guests receives no…tricks but the best experience.Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Front Desk Agent.You will handle night requests and enquiries, process payments, manage the float, assist the night manager with the financial audits and ensure the cleanliness of the front desk area.You’ll have experience working in boutique hotels delivering unique tailored and personalised experiences to guests including butler services and concierge therefore you will have the ultimate London knowledge and well‑established relationships that will offer our guests the very best.You’ll also act as a liaison between guests and other departments to ensure a seamless experience.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reception Manager you’ll have the opportunity to bring these to life and continue to create our legacies.The items shared are the essence of a day in the life of a Night Front Desk Agent but well make sure you are provided with specifics on how we care for our hotel.What you’ll bringEssential Skills and ExperiencePrevious experience in a similar role in hotel or other customer facing rolesStrong verbal communication skills and be well presentedPassion to the role and the team and unique personalityAbility to empower team members to deliver bespoke services to all guestsPositive and enthusiastic attitudeStrong verbal communication skills English is the primary language used in our hotelOpera and Microsoft knowledgeWhat you’ll getComplimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.Discounts on hotels: Benefit from discounts at various high street and online shops.Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice and eye‑care vouchers.Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.Social Events: Participate in vibrant social events including a summer party, winter ball, pub quizzes and cultural and milestone recognition celebrations.Referral Bonus: Earn a £1,000 bonus when you recommend a friend.Well‑being Support: Access immediate well‑being advice because we care about our employees.We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself) please do call People & Culture team on or email so that we can discuss how we can support you through this process.Required Experience : Unclear SeniorityKey SkillsCustomer ServiceHotel ExperienceHospitality ExperienceComputer SkillsUpsellingMedical office experienceOffice ExperienceComputer LiteracyFront DeskGuest ServicesCash HandlingPhone EtiquetteEmployment Type : Full‑TimeExperience : yearsVacancy : 1 #J-18808-Ljbffr