Night Front Desk Agent

Join us as a Night Front Desk Agent at The Dorchester recognised as oneof The Sunday Times Top 10 Best Places to Work for in 2024 & 2025 andHotel of the year London at the 2024 AA Hospitality Awards. We continuallystrive to build and nurture a culture where inclusiveness is part of our DNAreflected in our values of passion personality respect working together andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.We care about your career and are known for having the absolute bestpeople in the industry. When you join us as a Night Front Desk Agent you starta unique opportunity to become celebrated as the very best in your learn not only from your fellow Legends but also through ouraward-winning learning academy so that you can achieve the highest standardsof craft service and leadership and become a legend in your own story.What youll doAs a Night Front Desk Agent youll love what you do and take pride indelighting our guests:You will be responsible for acting as a hotel ambassador during their Night. This will include showing guests round during their check in process and conducting duties in an efficient and timely manner such as upselling and checking that reservations instructions are being followed all to ensure our guests receives nothing but the best experience.Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Front Desk Agent.You will handle night requests and enquiries process payments manage the float assist the night manager with the financial audits and ensure the cleanliness of the front desk area.Youll have experience working in boutique hotels delivering unique tailored and personalised experiences to guests including butler services and concierge therefore you will have the ultimate London knowledge and well established relationships that will offer our guests the very best of what should have their notice.Youll also act as a liaison between guests and other departments to ensure seamless experience. Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Reception Manager youll have the opportunity to bring these to life and continue to create our legacys.The items shared are the essence of a day in the life of a Night FrontDesk Agent but well make sure you are provided with specifics on how we carefor our hotel.What youll bringEssential Skills and ExperiencePrevious experiencein a similar role in hotel or other customer facing roles Strong verbal communication skills and be well presentedPassion to the role and the team and unique personalityAbility toempower team members to deliver bespoke services to all guestsPositive and enthusiastic attitudeStrong verbal communication skills English is the primary language used in our hotelOpera and Microsoft knowledgeWhat youll getComplimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.Discountsout hotels Benefit from discounts at various high street and online shopsEmployee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan Rental deposit scheme private financial advice and Eye care vouchers.Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.Social Events: Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.Referral Bonus: Earn a 1000 bonus when you recommend a friend.Well-being Support: Access immediate well-being advice because we care about our employees.We celebrate diversity and are committed to creatingan inclusive environment for all employees and applicants. If you need us to doanything to support you during the recruitment process (such asadjustments to how you apply alternative formats of information oradjustments to the assessment process itself) please do call People &Culture team on or emailso thatwe can discuss how we can support you through this process.Required Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1