Night Front Desk Agent

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

**ABOUT YOU**

We are looking for a passionate and guest focused Night Front Desk Agent to join our incredible Reception team at Pan Pacific London.

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

**JOB SUMMARY**

As a Night Front Desk Agent in Reception, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Night Front Desk Agent will include but not be limited to:

- Check in the arriving guests and check out the departing guests according to our standards.
- Upon check-in, register the guest and assign rooms. Accommodate any special requests whenever possible.
- Use suggestive selling techniques to sell rooms and promote other services within the hotel.
- Handle reservations and cancellations, updating the system as necessary.
- Address and resolve guest complaints and concerns with professionalism and empathy.

**BENEFITS OF WORKING AS A NIGHT FRONT DESK AGENT AT PAN PACIFIC LONDON**

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

- Access to Mental Health First Aiders
- Celebrate your Birthday with an extra day off
- Cycle to Work Scheme
- Referral Scheme
- Seasonal Ticket Loan
- Enhanced Maternity and Paternity Policy
- Eye Care Voucher Scheme
- Social & Employee Wellness Activities
- Employee Assistance Programme including 24/7 virtual GP and financial advisors
- 2 Hotel-Wide Social Events a year as well as additional social gatherings
- Flexible Work Policy
- Dry cleaning for uniforms and work attire
- Reward and Recognition - Star of the Month, Manager of the Quarter and Star of the Year
- Guest Experience Programme
- Discount on our Food and Beverage Outlets
- Discount on Internal Spa Treatments
- Culture Club - Focuses on Diversity and Inclusion
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
- Complimentary meals prepared for you by our chefs
- 2 Study Days per year (fully paid and in addition to your annual leave)
- 2 Volunteer Days per year (fully paid and in addition to your annual leave)
- Progression - our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
- Additional YuLife Perks

**ABOUT PAN PACIFIC LONDON**

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

- Hotel of the Year, Group 2023 | Catey Awards
- Hotel of the Year, London 2022/2023 | AA Hospitality Awards
- Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

INDFOH