Internal Sales Coordinator

4 days ago

York, United Kingdom Hawk Furniture Ltd Full time

**Overview**

At Hawk Furniture we design, manufacture and distribute sustainable office furniture across the UK. With nearly four decades of experience, we have thousands of products ranging from entry-level desking to design-led statement pieces.

This vacancy has been initially triggered by upcoming maternity leave, but due to planned growth, it is a permanent role.

Our Internal Sales Coordinators are at the heart of our business. In this role, you’ll build and maintain strong customer relationships, ensuring loyalty and retention. From initial product enquiry through to order placement and delivery, you’ll support our valued customers every step of the way. You’ll offer advice and guidance, resolve any issues with care and attention, and help make Hawk Furniture the manufacturer of choice.

At Hawk we strongly believe in a healthy work life balance. We operate a 34 hour working week including an early finish Friday.

**Key accountabilities and responsibilities**:
**Customer Account Ownership**
- You’ll manage a specific group of customer accounts aligned to our external sales team. This structure helps you understand your customers’ needs and ordering patterns while strengthening collaboration between internal and external teams.
- You’ll contribute to making Hawk Furniture easy and enjoyable to do business with.

**Order Management**
- Accurately enter customer orders and issue timely order acknowledgements, meeting internal SLAs.
- Identify bespoke furniture requests and liaise with our design and systems teams to ensure a smooth turnaround of drawings, product codes and order fulfilment.
- If a customer isn’t happy with their order (which is rare), you’ll act swiftly to resolve the issue, working closely with our factory, design and external sales teams in line with company policies.

**Customer communication**
- Resolve queries regarding pricing, lead times, delivery expectations and product quality with clarity and care.

**Required Skills**:
We’re looking for someone who brings:

- A passion for delivering expert, high-quality, approachable customer service
- Confidence using MS Office, SAGE, and other systems — or a willingness to learn and get stuck in
- Experience working with customers — whether that’s over the phone, online, or face-to-face
- A high level of accuracy and attention to detail
- The ability to stay calm and confident when resolving challenges
- Experience in a manufacturing environment is a bonus, but not essential. What _is_ essential is a genuine desire to help — whether it’s a customer or a colleague. Everything else can be taught
- A salary starting from £25,500 depending on experience
- 20 days holiday plus bank holidays
- Company pension
- Onsite parking
- Option of subsidised lunch from our on-site canteen

**Job Type**: Full-time, Permanent

**Working days**:
Monday to Thursday: start between 8am-9am, finish between 4pm-5pm

Friday: start between 8am-9am, finish between 3pm-4pm

Shifts are agreed on a team-rotated basis.

**Work Location**: In person

Pay: From £25,500.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 08/06/2025
Reference ID: Internal Sales Coordinator
Expected start date: 04/08/2025

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