Junior Customer Service Assistant

2 days ago


Manchester, United Kingdom INFINITYGLOBAL HOLDING LTD. Full time

**Role Overview**:
As a Junior Customer Service Assistant, you’ll play a key role in supporting our marketing campaigns by providing friendly and informative service to customers. You’ll represent our clients’ brands with professionalism, helping to resolve queries, provide information, and ensure a positive customer journey from start to finish.

**Key Responsibilities**:

- Deliver excellent customer service in person, answering questions and addressing concerns
- Represent client products and services in a professional and engaging manner
- Provide accurate information and support to customers
- Assist in collecting customer feedback and reporting insights to the team
- Maintain brand image and uphold client standards
- Work collaboratively with the team to achieve campaign goals

**What We're Looking For**:

- Friendly, approachable, and confident communicator
- Strong interpersonal and problem-solving skills
- A proactive, positive attitude and willingness to learn
- Ability to work in a fast-paced, people-focused environment
- No prior experience necessary - full training provided

**What We Offer**:

- Hands-on training and mentoring from experienced team leaders
- Opportunities to progress into customer service management or marketing roles
- Travel opportunities for campaign and event support
- A supportive, energetic work environment
- If you are passionate about providing outstanding customer service and thrive in a fast-paced environment, we would love to hear from you_

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Manchester M2 6LW (required)

Work Location: In person

Application deadline: 25/05/2025
Expected start date: 26/05/2025



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