Support Service Team Administrator

2 weeks ago

Leeds, United Kingdom Leeds and York Partnership NHS Foundation Trust Full time

We are looking for two enthusiastic, flexible, team players with a natural empathy for people who experience mental health problems to join our friendly, professional and busy Memory and CMHT Service for Older People.
- The job holder will have daily telephone and face to face contact with service users, visitors, staff and partner organisations e.g. soft Facilities Management Providers.
- The job holder will provide a customer focussed meet and greet service to all service users, carers and visitors.
- The job holder will be expected to have a positive attitude towards colleagues, service users and visitors at all times
- The job holder will be expected to promote and deliver best practice at all times.
- Attend meetings as required keeping themselves updated with service issues and developments.
- Information will be of a confidential and sensitive nature and will require handling in accordance with Trust Information Governance policy. The job holder will be required to meet NHS standards for confidentiality and information sharing.
- The job holder will take accurate messages and will provide a customer focussed reception service as required.
- To deal with telephone and personal enquiries from members of the public, GPs and other healthcare professionals. Provide non-clinical information and advice to patients and relatives within the boundaries of the role.

You will help to provide a comprehensive, high quality efficient administrative/secretarial service for the clinical and medical teams. Your role will include, liaising with staff, service users, visitors and health care professionals in person and over the phone, you will demonstrate sound organisational skills and be able to prioritise your workload as well as the ability to take accurate messages. Data cleansing, booking appointments.

You would need a flexible approach to your work, and be willing to travel to other sites within the locality if needed. Working Days to be discussed with the successful applicant.

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme (LYPFT pays 20.6% into your scheme each year), coaching,support and opportunities for career development and trainingand education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more organisations such as Blue Light Card, Health Service Discounts and NHS Discount Offers.

You will help to provide a comprehensive, high quality efficient administrative service for the clinical and medical teams. Your role will include, liaising with staff, service users, visitors and health care professionals in person and over the phone, you will demonstrate sound organisational skills and be able to prioritise your workload as well as the ability to take accurate messages.

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