AO Administrative Support

Details
Reference number

433346

Salary

£25,160

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

A2

Contract type

Permanent

Business area

Insolvency - Official Receiver Services

Type of role

Administration / Corporate Support

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

3

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Leeds

About the job
Job summary

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women's Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

• The Insolvency Service is a great place to work, learn and grow your career

The new ORCCT A2 Administrative Officer will work in our ORCCT Hub based at Yorkshire & Humber (Leeds) Regional Centre supporting the identification, protection and realisation of assets in bankruptcy cases. The Administrative Officer would also work closely with technical staff to support the work we do in identifying misconduct and criminality in the cases we deal with to provide protection to the wider economy.

Job description

As part of the OR Central Case Team (ORCCT) the candidate will be the initial point of contact for new insolvency cases, triaging the administration of cases.

Responsibilities

The ORCCT Administrative Officer will:

• check and ensure that cases comply with current legislation and casework process standards
• deal with data processing and inputting
• provide administrative support to the Central Case Team & Official Receiver including in their capacity as trustee in the protection and realisation of assets
• making appropriate and timely administrative decisions, in preparation for the case being allocated to the OR CCT Analyst and/or transfer to the local OR
• providing administrative support to colleagues and your manager, as and when reasonably required
• preparing and completing Case Information Pack with all available information
• monitoring correspondence from the Central Case Team Outlook inbox
• downloading bankruptcy applications and orders from the electronic bankruptcy file (Adjudicator Cases)
• checking Adjudicator and Creditor orders for accuracy and actioning amendments under the slip rule
• issuing initial notices
• issuing Gazette notice on ISCIS/INSSight
• conducting initial desk-based searches of all available sources (i.e, IIR, Google/search engines, Land Registry Companies House, ISCIS, Equifax, HMLR)
• dealing with general enquiries, including call back referrals and other enquiries by letter, email, or telephone
• actioning Analyst instructions and notes in a timely manner
• updating case details on INSSIGHT in a timely manner
• uploading correspondence to ISCIS/INSSIGHT & Wisdom
• ensuring all case notes are updated on ISCIS/INSSIGHT and distributed to the relevant staff
• filing correspondence and other documents in a timely manner
• photocopying and other general, administrative tasks
• uploading creditors lists to ISCIS/INSSIGHT
• adding assets to ISCIS/INSSIGHT
• producing the Case Information Pack for the Analyst, including recording the results of desk- based searches
• transferring case and forwarding correspondence to the appropriate/accurate office
• the Books & Papers Clerk, including destruction (if you have been allocated this specific role)
• cashiering (if you have been allocated this specific role)
• case closing and File destruction (if you have been allocated this specific role).

Person specification

You will:

• have the ability to build and establish positive relationships with colleagues and a range of stakeholders to support the delivery of business outcomes and possess good interpersonal and communication skills, written and verbal
• have to keep your own and the team's efforts focused on relevant goals that matter and successfully manage and stretch yourself to deliver agreed outcomes by being proactive and talking ownership and accountability decisions and commitments
• have a keen eye for detail and a tenacious approach to your work and be willing to make decisions when they are needed even if they prove difficult or unpopular, having the emotional intelligence to deal with conflict in a prompt, calm and constructive manner to achieve a positive outcome
• have an inquisitive mind and be able to constructively challenge at all levels to achieve the right results

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Working Together

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace

Benefits

Alongside your salary of £25,160, Insolvency Service contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years' service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.

As part of the sift process, you will be asked to complete:

• Online Tests
• Personal Statement
• Behaviours
• Behaviour: Delivering at Pace

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour Delivering at Pace. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test, Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 12/11/25. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Personal Statement

Your personal statement should be no more than 500 words. Personal statements are an opportunity to highlight how you meet the criteria set out in the person specification. You should include examples of how you have tackled similar tasks or demonstrated all the skills and characteristics set out in the person specification. It gives you a chance to sell yourself and demonstrate what skills and attributes you will bring to the post.

If successful at the sift stage, at interview, you will be assessed on the following:

• Behavioural Competencies - assessed through:
• Behaviour 2 - Communicating and Influencing
• Behaviour 3 - Working Together
• Strengths

Expected timeline (subject to change)

Sift – w/c 10/11/2025

Interview – w/c 24/11/2025

Location - Yorkshire & Humber Regional Centre (Leeds)

Your interview will be conducted face-to-face, however, MS Teams interviews can be arranged where required for accessibility reasons, such as to accommodate reasonable adjustments. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Insolvency from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Hybrid Working

Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.

Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.

Use of AI

Candidates must ensure that their applications, including personal statements and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Please refer to the following link for further information and guidance:

Visa Applicants

To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Ursula Villanueva
• Email :

Recruitment team

• Email :

Further information

A candidate can raise a complaint to the Insolvency Service if they think that:

They have been discriminated against under the Equality Act 2010.

There have been procedural irregularities at any stage of the recruitment process.

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance: If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.

All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of the recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved.

Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised with Government Recruitment Service.

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