Property Maintenance Booking Co-ordinator

**JOB TITLE**: Property Maintenance Bookings Co-ordinator

**LOCATION**: SW4 6DH, London

**TERMS**: Full-time, Permanent

**SALARY**: £24,000 - £28,000

**ABOUT US**:
Optimal Maintenance Ltd offers property maintenance to a variety of clients from housing associations to high-end estate agents.

Optimal Maintenance Ltd offers a professional service covering all types of property maintenance. This could be a carpenter to fit a new door lock, a gas safe plumber to install a new boiler or a full property refurbishment. No job is too small and, as a result, this means properties receive the care they deserve with a high level of customer service from both office and field staff.

**THE ROLE**:
We are looking to expand our team and are seeking to recruit a dynamic Bookings Co-ordinator.

**KEY TASK AND RESPONSIBILITIES**:

- Booking in all quote and job requests as soon as they are received and no later than 24 hours once received
- Ordering parts accordingly for jobs and dealing with returns in a timely manner
- Thorough knowledge of engineer's skills and trades to increase productivity in jobs and minimise re-calls
- Ensuring booking confirmations are sent to clients once a booking is confirmed
- Update eWorks with user friendly descriptions and to cover all points to enable the engineers to have the best information possible to complete quotes / jobs
- Ensure quotes / jobs are booked in the same geographical locations to minimise engineer travel and to increase productivity
- Ensuring engineers are booked with enough work to achieve daily targets and two days in advance, checking engineers are either booked from 8am-5pm or 9am-6pm
- Track engineers throughout the day to ensure statuses on eWorks are correct for reporting and to inform clients of late arrivals
- Verifying time spent on quotes / jobs against vehicle trackers
- Once jobs are complete, completing quality control, and ensuring before and after pictures are provided by engineers
- Send invoices within 24 hours of a job being completed and ensuring expenses are included
- Complete morning meeting template as per company procedures and report daily on KPI’s
- Ensuring the stock room is maintained cleaned and organised
- Ensuring company vehicles are clean and tidy by completing random checks
- Check expenses are uploaded onto Pleo and verifying receipts against eWorks daily
- Ensuring jobs over £1k are managed effectively to maximise profits
- Achieving daily / weekly / monthly KPIs by ensuring jobs are booked in accordance with engineer’s skills and travel time. Also ensuring the jobs on hold are minimised

** Please note that this list of tasks and responsibilities is not exhaustive, the post holder may undertake other duties as required. **

**THE IDEAL CANDIDATE SHOULD HAVE**:

- Experience working within a property maintenance company
- Experience of using Microsoft 365
- Ability to multi-task
- Great attention to detail
- Ability to prioritise and work under pressure
- Good interpersonal skills
- Good re-call / memory of ongoing jobs
- Quick learner and eager to learn and grow

At the Optimal Group, we believe that innovation comes from a culture of genuine equality and diversity. Our core values are:

- Optimistic
- Positive
- Team
- Inspirational
- Magnificent
- Amazing
- Loyal

We are the OPTIMAL GROUP

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Maintenance Management: 1 year (preferred)