Facilities Helpdesk Administrator

4 days ago

Wolverhampton, United Kingdom Active Care Group Full time

**Come and join the UK's largest provider of complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.**

We'd like you to join us as a Facilities Helpdesk Administrator at our support offices located in Albrighton near to Wolverhampton.

We're looking for someone with a customer service or call centre background to come and join us in our facilities support hub

You'll be working within a team providing a facilities management support service to the various care centres and hospitals within the Active Care Group portfolio. You'll be answering calls from sites and liaising with contractors to ensure timely repair work is carried out. You will also assist with organising the planned preventative maintenance programme for the sites.

**What you'll be working**:

- 37.5 Hrs per week
- Monday to Friday
- 5 days per week

**What you'll be doing**:

- Track all re-active jobs to completion, keeping site fully aware of any issues arising.
- Ensure work is completed in a timely manner.
- Carry out administration tasks for the planned PPM schedule and take calls from site for emergency reactive callouts.
- Prepare invoices and sort and collate invoices relating to reactive callouts made.
- Update spread sheets for service line information and issue certificates received to the help desk
- Ensuring that RAMS are provided prior to work being undertaken and by reporting any area posing a potential health and safety concern.
- Maintain and fire risk assessment and water risk assessment logs and works required.
- Be flexible and adaptable.
- Undertake any other appropriate roles and responsibilities as requested and required.

**What you'll have**:

- 1 year + administration or call centre experience
- Have the ability to work as part of a team and carry out tasks as directed by other team members.
- Have an obvious passion and commitment to providing a superior service to the business and its residents, patients, families and staff and the desire to make a difference in everything that they do.
- Have the ability to work under their own initiative and multi-task in a high pressure environment with care and compassion
- Be a strong communicator and influencer with the ability to communicate effectively both verbally and in writing
- Be required to develop and maintain good working relationships with colleagues, visitors, carers, members of the multi-disciplinary care team and senior professional and managerial staff.

**What to look forward to**:

- 25 days holiday plus the bank holidays
- Your birthday day off
- Holiday that increases with service
- Retail & Restaurant Discounts
- Annual Colleague Awards
- Colleague referral scheme - earn a bonus of up to **£1500** **for referring someone you know
- Wellbeing support and activities
- Career development and world class training
- Pension contribution
- Enhanced Sick Pay
- Enhanced Maternity Pay

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