Customer Service Advisor

7 days ago


Wolverhampton, United Kingdom Edinburgh Lloyds Full time

We are looking for Customer Service Advisors to join a busy team who will be the first point of contact for one of the UK's largest banks, based in **Wolverhampton (WV9 5HA)**. This role will see you helping business banking customers with numerous general enquiries.

Customer Advisor -Online Helpdesk
**Location**: Pendeford Business Park, Wolverhampton, WV9 5HA
**Division**: Commercial Banking - Online Helpdesk
**Salary**: £10.64 per hour
**Contract**: Temporary (Ongoing), 6 months minimum - strong possibility of becoming a permanent role
**Hours**: Full time, 35 hours per week, Monday to Friday (9am - 5pm)

Working in a fast-paced environment handling inbound calls within a specialist helpdesk which supports Commercial customers.
Assisting Commercial customers with technical issues within their online banking platform (e.g unlocking
account access for administrators, assisting with user permissions, helping with payment issues and running
reports).
Supporting customers with navigating the system and taking ownership of their problems, solving them at first
point of contact and escalating when required.

**Benefits**:
** Full paid training**
** Weekly pay**
** Generous holidays with 28 days per year**
** Employee of the Month rewards**
** Competitive pay rate/Overtime



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