Customer Services Advisor

11 hours ago

Wolverhampton, United Kingdom Bromford Full time

Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? Do you want to work for an organisation rated as a **Great Place to Work**? If so, you belong at Bromford

We are on the lookout for new customer service advisors to join our contact team. The team are responsible for handling a wide variety of calls and digital contacts, from emergency problems in the home to repairs, questions on benefits or rent. You’ll be managing a heavy volume of calls involving some difficult conversations, but ultimately the job is working with people in resolving issues together or sign posting them to those who can help further.

We want someone who naturally looks to help others. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.

As a customer services advisor you will need to be friendly and approachable, whilst bold enough to make decisions and take action to improve the lives of our customers.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

**These roles are permanent and full time. You’ll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.**

**What do you need?**
- Previous contact centre experience with a customer-centric approach is beneficial, however not essential
- A can-do attitude and a real desire to help our customers
- Strong IT skills
- A good eye for detail and numerical skills
- Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change and can bounce back after dealing with challenging conversations
- Ability to work in a fast-paced, ever-changing environment

If you have previous experience as a customer service advisor, call centre advisor, customer support advisor, customer telephone advisor, or something else similar, it would be great to hear from you.

  • Customer Service Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Star Employment Services Full time

    **About the Company** - Expert commercial vehicle repair and refurbishment business with over 35 years of experience and knowledge. - Triple figure staff numbers situated across multiple UK sites. **Duties of Customer Service Advisor** - Meet & greet customers arriving on site and complete the necessary documentation. - Contact 3rd party suppliers when...

  • Customer Services Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Bromford Full time

    **The vacancy** Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? If so, you belong at Bromford! We are on the lookout for new customer service advisors to join our contact team. The team are responsible for handling a wide variety of calls and digital...

  • Customer Services Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Bromford Full time

    Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? If so, you belong at Bromford! We are on the lookout for new customer service advisors to join our contact team. The team are responsible for handling a wide variety of calls and digital contacts, from...

  • Customer Service Advisor

    4 days ago

    Wolverhampton, United Kingdom Pertemps Lloyds Full time

    **Customer Service Advisor** **Location:Work from home upon completion of the training period** **Training location: Pendeford Business Park, Wolverhampton Pay Rate : £10.58 per hour (up to £15.87 per hour with overtime rates) Working patterns:4/7 days per week (set shift patterns) 35 hour working week Temporary role (ongoing basis) with a likelihood to be...

  • Customer Service Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Wolverhampton Commercial Full time

    **Customer Service Advisor** **Permanent** **Wolverhampton** **£20,000 - £22,000 per annum** **Full-Time, 8:30am - 5:00pm Monday to Friday** Due to continued growth, we are looking for a Customer Service Advisor to join our client in Bilston, Wolverhampton. You will be joining a lovely team in a fantastic location. **Main duties and responsibilities**: -...

  • Customer Service Advisor

    1 week ago

    Wolverhampton, United Kingdom Candidate Source Ltd Full time

    They are looking for an enthusiastic Customer Service Advisor with a good telephone manner and able to learn about their packages quickly and thoroughly. You will provide customer support to clients, many of whom are volunteers and may not be experts in computertechnology. The office is relaxed and friendly, but you will be expected to work professionally to...

  • Customer Service Advisor

    1 week ago

    Wolverhampton, United Kingdom Blue Arrow Full time

    Looking for a career change? Full training is provided. Enjoy providing excellent Customer Service? Want new challenges? Then keep reading... We are looking for Customer Service Advisor's to work with one of the UK's largest banks based in Wolverhampton, WV9 5HA, an organisation known for putting their customers at the heart of everything they...

  • Customer Service Advisor

    6 days ago

    Wolverhampton, United Kingdom Blue Arrow Full time

    We are looking for Customer Service Advisor's to work with one of the UK's largest banks based in **Wolverhampton (WV9 5HA)**. **Start Date - ASAP** **Salary - £10.64 an hour** **Contract - 6 months** **Interview - Teams Interview with HM** **Location - Wolverhampton** **General Key Skills** - Good communication - oral and written - Ability to engage...

  • Customer Service Advisor

    2 weeks ago

    Wolverhampton, United Kingdom Bromford Full time

    Customer Service Advisor – Bromford Join to apply for the Customer Service Advisor role at Bromford. If you thrive in a fast‑paced contact centre and enjoy helping people, we want you. The job is phone‑based with a mix of home and office working from our Wolverhampton office (WV10 6TB) after training. Contract type Permanent Hours 37.5 h per week,...

  • Customer Service Advisor

    1 week ago

    Wolverhampton, United Kingdom DPD Group UK Full time

    **Company Description** DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry. We are currently recruiting for a...