Customer Service Advisor
2 weeks ago
**About the Company**
- Expert commercial vehicle repair and refurbishment business with over 35 years of experience and knowledge.
- Triple figure staff numbers situated across multiple UK sites.
**Duties of Customer Service Advisor**
- Meet & greet customers arriving on site and complete the necessary documentation.
- Contact 3rd party suppliers when necessary to arrange vehicle recoveries.
- Liaise with the customer to arrange collection of the vehicle if required, seek authority, provide updates and liaise with the Regional General Manager.
- Handle mobile repair requests, contacting regional customer sites to assess the repair type, schedule the repair and load the information onto the system.
- Manage the utilisation of the company's courtesy cars
- To act as the customers, point of contact if they need to raise a complaint, managing this in conjunction with the Regional General Manager
- Provide Accident Management for Non-Fault accidents as and when required.
**Requirements of Customer Service Advisor**
- Previous experience within a customer focused role
- Maths and English GSCE (or equivalent) grade 'C' or above
- Excellent communication skills - verbally and written
- Ability to work well in a team
- Exceptionally organised and a natural multi-tasker with good time management skills.
- Excellent problem-solving skills
- Computer literacy in all Microsoft packages
- Ability to accurately enter data
- Eligibility to live and work in the UK
- Current driving licence
**Benefits/Details of Customer Service Advisor**
- Salary - £20,353 + DOE
- Hours - 40 hours per week (Monday - Friday: 08.00am - 4.30pm)
- Holiday - 28 days (inc statutory holidays) per year rising to 33 with additional service
- Auto enrolment pension scheme after 3 months service
- Life Assurance after 6 months service
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