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Service Administrator

2 weeks ago

Swansea, United Kingdom Platform Resourcing Full time

**Platform Resourcing**are looking for a **Service Administrator**to join an established team in Swansea with experience in a similar role.

**Hours Monday - Friday 8am to 5pm OR 9am to 6pm and work from home 2 days a week once trained.**

**Benefits**:

- Salary of £21,258 with monthly bonus of up to £500 per month based on accuracy and compliance
- 22 days holiday plus 8 bank holidays increasing to 25 plus 8 with years of service
- Monday to Friday hours
- Work from home 2 days per week once fully trained
- High street discount vouchers
- Contributory pension
- Free parking

**Service Administrator Key Responsibilities**
- Completing all job cards to be invoiced within 48 hours of completed repair
- Warranty claims to be submitted within 10 days from repair date
- Preparing daily invoices to be sent to customers
- Accurate and efficient invoicing of all job packs, to include truck and van and retail sector
- Audit job card packs in line with manufacturer guidelines
- Ensure all claims submission time frames are adhered to
- Ensure all invoiced job packs are scanned into file director against works in progress number
- Obtain and update order numbers
- To resolve account queries within 14 days of receipt
- To post and reconcile warranty/R&M payments on a weekly basis
- To resolve R&M/Warranty denials and queries within 5 days
- Maximise available hours to ensure sold hours targets are achieved
- Ensure work in progress updates remain current and that any aged works in progress can be explained

**Service Administrator Essential Experience and Skills**
- Experience within an Administration role within either manufacturing/ engineering or Motor industry.
- Experience of processing invoice and purchase orders
- Experience of processing customer orders
- Strong Administration skills, use of Microsoft Office Packages including Excel, Word and Outlook
- Excellent Communication skills both written and verbal
- Confident to communicate with customers and internal teams

If this sounds like the ideal role for you, please send your CV immediately or for further information, please contact the branch.

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