Client Services Administrator

**Job Overview**:
The Client Services Administrator at Clyne Farm Centre will be responsible for ensuring exceptional guest & visitor experiences from the initial enquiry to post visit support. This role involves managing customer bookings, responding to enquiries, and promoting our activities and accommodation through compelling marketing campaigns.

**Hours**:

- Zero hours contract.
- Shifts available currently: Three to five shifts per week, with at least one weekend shift a week.
- Availability during weekends & school holidays is required.

**Reception and Customer Interaction**:

- Provide reception cover, ensuring guests receive a warm welcome.
- Act as the first point of contact for guests & visitors, addressing enquiries and concerns with a focus on guest satisfaction and experience improvement.
- Promote Centre activities and local attractions to enhance guest engagement.
- Use proven sales techniques to drive bookings, track conversion rates, and report to management.
- Process customer bookings and payments.
- Assist with the response to any customer complaints and feedback.
- Gather guest feedback and incorporate into service improvement initiatives.
- Support event planning, coordination, and customer service during events such as weddings or venue hire.

**Administration & Marketing**:

- Contribute to the creation and execution of marketing strategies to enhance visibility and customer engagement.
- Contribute to compelling marketing content that effectively communicates our brand message.
- Assist with managing and update marketing text, images and digital content across various platforms.
- Track and report on the success of marketing campaigns, including engagement metrics and conversion rates.
- Assist with improving administrative systems and managing budgets and supplies.
- Ensure compliance with health and safety regulations and maintain facility standards.
- Utilise Microsoft Office software in particular Outlook, Word and Excel.
- Manage digital and paper filing systems.

**Accommodation and Guest Support**:

- Promptly address and resolve any holiday cottage issues for example property malfunctions or broken/missing items.
- Provide hands-on demonstrations to guests on how to use cottage amenities such as heating thermostats, televisions, and key safes to ensure a comfortable stay.
- Perform light maintenance tasks and coordinate with external contractors & other Clyne staff when further intervention is required.
- Prioritise swift & effective responses to issues, especially when under time constraints.

**General Duties**:

- Uphold and promote the Centre’s objectives, including business growth and innovation.
- Ensure compliance with all regulatory requirements and foster a culture of teamwork and respect.
- Occasionally cover other roles as needed to support operational demands such as cottage cleaning for a last minute booking.
- When required lead activity sessions such as archery, climbing & Challenge Valley. Full training given.
- Supervise staff when required, providing guidance and training to ensure smooth day-to-day operations.
- Attend external meetings and training as required.
- To carry out all other duties as required from time to time by the Owners.
- Some work on behalf of The Dylan Thomas Birthplace may be required.
- Must possess a valid driver’s license and have access to personal transportation to travel between workplaces Clyne Farm Centre, Clyne Woodland Cottages, and The Dylan Thomas Birthplace, with the primary workplace being Clyne Farm Centre.

**Qualifications and Skills**:

- Minimum of 5 years administration experience in hospitality or related industry.
- Must possess exceptional skills in crafting marketing text with eloquent and grammatically accurate English.
- Hands on approach to practical tasks and DIY fixes.
- Excellent communication and interpersonal skills, capable of building strong team relationships.
- Experience with booking systems (e.g., Supercontrol) or CRM software is advantageous.
- Valid driver’s license as travel between sites is necessary.

**If you’re ready to be part of a team that values excellent service and a passion for hospitality, we’d love to hear from you**

Pay: £8.80-£11.60 per hour

Expected hours: 22.50 per week

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you available to work weekends and school holidays?

**Experience**:

- Administrative: 5 years (preferred)
- Customer Facing: 5 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 14/10/2024
Reference ID: CFC-ADMIN