Service and Parts Administrator

3 days ago

Swansea, United Kingdom Career Choices Dewis Gyrfa Ltd Full time

General Duties: Managing Motability Bookings for multiply sites to ensure customers are contacted in line with our Service Level Agreement.This includes MOT and Service bookings Prospecting outbound calls for Service Plan salescontact customers following the purchase of their new or used car Cover for Call Centre staff who are on holiday to assist with service bookings for all sites.Use Service Core data to make outbound calls and receive inbound booking calls.Cover for Service Advisers staff who are on holiday to assist with the daily running of the Service Departments within Swansea Any other administrative tasks relevant to the groups service departments The ideal applicant will have: Previous experience in a customer service role, preferably within a contact centre setting Exceptional communication skills, characterised by professionalism and courtesy Strong organizational skills and multitasking abilities to manage appointment schedules effectively Familiarity with automotive services and dealership operations is advantageous.Adaptability to thrive in a dynamic and fast-paced work environment.We can offer part time or full time hours Why Day's Motor Group?Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success.Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing.At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.Employee benefits: Competitive salary6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours Contributory pension scheme Life Assurance (death in service) Staff discounts (vehicles, parts, servicing, vehicle hire, finance) Friends and Family discounted leasing Free on-site parking Cycle to work schemes Free and confidential access to BEN, employee assistance helpline available 24/7. Development opportunities within Days Motor Group Eligibility after qualifying period of continuous service Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes.Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us atJobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP). #J-18808-Ljbffr

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