Customer Service Specialist

2 weeks ago

Swindon, United Kingdom Arval BNP Paribas Group Full time

**Customer Service Specialist - 111111111118908**

**Swindon - Hybrid**

We’re Arval BNP Paribas - we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for **Service, Sustainability, and Solutions** is brought to life by each and every one of our people - who we call **Journey Makers**.

Culturally, we’re a friendly bunch - more human than corporate - and we serve a diverse customer base. From **families** choosing their first electric vehicle, to **global brands** seeking to switch their fleets to **electric vehicles** - whatever our customers’ mobility needs, we have a solution to offer.

**About the role**

Working in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly **varied** - from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your **training**, you’ll have the authority to **make decisions** that will influence **good customer outcomes**. You’ll also use your strong **listening** **skills** and **empathy** to identify vulnerable customers, ensuring we always **do the right thing**.

**Some of your key responsibilities will include**:

- Handling incoming customer calls, with a strong focus on quality interactions
- Taking ownership of issues and seeing them through to completion
- Recording complaints, and where possible resolving at the first point of contact

**What we’re looking for**

You’re empathetic and get real satisfaction from making a customer’s day. You enjoy variety in your work and it’s likely you see queries you’ve not dealt with before as an opportunity to learn.

You’ll also be able to demonstrate:

- A positive, upbeat, and can-do attitude
- Good verbal and written communication skills
- Strong listening skills and the ability to make customers feel understood and supported
- Curiosity and good problem-solving skills

**The package**

We offer a basic starting salary of **£27**,**000** plus a bonus of up to **£1,100**. We also offer **25 days** **holiday** as standard**, plus bank holidays,**an **extra day off** for your **birthday**, and the option to purchase an **additional 5 days**.

We also provide a comprehensive benefits package, including:

- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle

**Ready to make a difference?**

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

**Interview process**
- Telephone interview our Talent Acquisition team
- 1-hour interview with the hiring manager

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

Work Location: Hybrid remote in Swindon SN5 6PE

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