Customer Service Specialist
17 hours ago
Customer Service Specialist Swindon – Hybrid We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer. About the role Working in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly varied – from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your training, you’ll have the authority to make decisions that will influence good customer outcomes. You’ll also use your strong listening skills and empathy to identify vulnerable customers, ensuring we always do the right thing. Key responsibilities Handling incoming customer calls, with a strong focus on quality interactions Taking ownership of issues and seeing them through to completion Recording complaints, and where possible resolving at the first point of contact In addition to managing calls, you’ll also be dealing with some email queries What we’re looking for You’re empathetic and get real satisfaction from making a customer’s day. You enjoy variety in your work and it’s likely you see queries you’ve not dealt with before as an opportunity to learn. A positive, upbeat, and can-do attitude Good verbal and written communication skills Strong listening skills and the ability to make customers feel understood and supported Curiosity and good problem-solving skills The package We offer a basic starting salary of £27,000 plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays,an extra day off for your birthday, and the option to purchase an additional 5 days. Benefits Private medical cover, including a digital GP service Company pension with up to 10% employer contribution Discounts on our products and services and discounts in many high street brands 2 paid volunteering days every year Free on-site gym Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee Plus, a range of flexible benefits to suit your lifestyle Ready to make a difference? Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. Interview process Telephone interview with our Talent Acquisition team 1-hour interview with the hiring manager If you’re not shortlisted, we’ll still let you know the outcome of your application. What are you waiting for? Apply today and we’ll be in touch. #J-18808-Ljbffr
-
Customer Services Specialist
2 weeks ago
Swindon, United Kingdom BNP Paribas Full timeCUSTOMER SERVICES SPECIALIST (JOB NUMBER: SN19023024) **Customer Service Specialist** As a Customer Service Specialist at Arval UK Group Ltd, you will be responsible for the maintenance of our retail fleet customers. *Retail customers may have 1 vehicle or may have upto 10 vehicles on lease hire at any one time* Customer Service Specialist journey makers...
-
Customer Services Specialist
5 days ago
Swindon, United Kingdom BNP Paribas Full timeCUSTOMER SERVICES SPECIALIST (JOB NUMBER: SN19023022) **Customer Service Specialist** As a Customer Service Specialist at Arval UK Group Ltd, you will be responsible for the maintenance of our retail fleet customers. *Retail customers may have 1 vehicle or may have upto 10 vehicles on lease hire at any one time* Customer Service Specialist journey makers...
-
Customer Service Specialist
19 hours ago
Swindon, United Kingdom QA Limited Full timeVacancy details **Talent pool**: Operations - Customer Service **Title**: Customer Service Specialist **Contract type**: QA Ltd Permanent **Job advert**: Customer Service Specialist Swindon / Hybrid working The role: QA currently has an exciting opportunity for an enthusiastic Customer Service Specialist to join a well established team in the Swindon...
-
Customer Services Specialist
5 days ago
Swindon, United Kingdom BNP Paribas Full time**Customer Service Specialist** As a Customer Service Specialist at Arval UK Group Ltd, you will be responsible for the maintenance of our retail fleet customers. *Retail customers may have 1 vehicle or may have upto 10 vehicles on lease hire at any one time* Customer Service Specialist journey makers work out of our vibrant West Swindon office. Team...
-
Customer Service Specialist
19 hours ago
Swindon, United Kingdom QA Limited Full timeVacancy details **Talent pool**: Delivery - Learning Support **Title**: Customer service specialist **Contract type**: QA Ltd Permanent **Job advert**: **Customer service Specialist (Project Administrator)** Hybrid working set up This role will co‐ordinate processes relating to End Point Assessment and support effective and timely EPA outcomes such as...
-
Customer Service Specialist
2 weeks ago
Swindon, United Kingdom Arval BNP Paribas Group Full time**Customer Service Specialist - 111111111118908** **Swindon - Hybrid** We’re Arval BNP Paribas - we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for **Service, Sustainability, and Solutions** is brought to life by each and every one of our people - who we call **Journey Makers**. Culturally,...
-
Customer Service Executive
1 week ago
Swindon SN SY, United Kingdom Bishopsgate Specialist Logistics & Installations Full time £26,000 - £30,000 per yearBishopsgate Specialist Installations require a Customer Service Executive at their modern Wootton Bassett facility.Bishopsgate are a specialist provider of high quality delivery, placement and installations service's UK wide.You will be joining medium sized, hardworking and friendly team. Company specific training will be provided.You will be responsible for...
-
Customer Service Specialist
2 weeks ago
Swindon, United Kingdom Arval BNP Paribas Group Full timeJoin to apply for the Customer Service Specialist role at Arval BNP Paribas Group. Swindon – Hybrid We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey...
-
Customer Services Specialist Ftc
5 days ago
Swindon, United Kingdom BNP Paribas Full time**Customer Service Specialist** **Six Months - Fixed Term Contract** As a Customer Service Specialist at Arval UK Group Ltd, you will be responsible for the maintenance of our retail fleet customers. *Retail customers may have 1 vehicle or may have upto 10 vehicles on lease hire at any one time* Customer Service Specialist journey makers work out of our...
-
Customer Service Specialist
2 weeks ago
Swindon, United Kingdom QA Ltd Full timeCustomer service Specialist (Project Administrator) Hybrid working UK wide This role will co-ordinate processes relating to End Point Assessment and support effective and timely EPA outcomes such as bookings assessment for all programmes, manage queries, deliver reports, register learners and administrative tasks within the apprenticeshipteam. Your...
