Guest Service Assistant

2 weeks ago

Liverpool, United Kingdom School Lane Hotel - Liverpool Full time

**Who we are:

- **

In the heart of Liverpool ONE, School Lane Hotel is the stylish little sister of Hope Street Hotel. Independent and individual, it is housed in a c.1850 building and mirrors Hope Street Hotel’s city chic style. Bedrooms are light-filled with huge original windows and three-metre-high ceilings. Beds are super-king with beautiful white linen, and bathrooms include rain-dance showers and Temple Spa products. As well as being central for shopping and dining, the hotel is within walking distance of Liverpool’s most popular attractions including Royal Albert Dock, galleries, museums and the Liverpool M&S Bank Arena and Convention Centre.

School Lane Hotel is seeking to hire a diligent & proactive Guest Service assistant who understands the importance of a first and last impression. You will be passionate about hospitality with the ability to inspire, motivate, and support the team to meet guest expectations and keep the department running smoothly. An individual who will prioritise maintaining high standards when it comes to the guest experience. You will take ownership and pride in your work.

**Your Role as a Guest Service Assistant:

- **
- Your role will be to assign guest bedrooms as per request upon check-in
- Present an accurate bill to our guests on departure
- Assist with guest luggage and assist other front-of-house areas when needed.
- Liaising and working closely with Housekeeping and Maintenance teams to raise & resolve discrepancies
- Contribute to achieving revenue and guest satisfaction targets
- Assist in the preparation, service & set-up of breakfast
- Proactively seeking opportunities and ways to maximise revenue and develop service delivery
- Follow the company's complaint-handling & complaint-escalation procedures
- This will be a shift-based role & you will be required to work morning shifts and Afternoon/Late evening shifts at the reception desk
- You will be based at School Lane Hotel and regularly Co-ordinate & report day-to-day issues to your line Manager
- Flexibility is key, and you must be prepared to cover the occasional night shifts if required and assist with sickness and holiday cover.

**Your Skills and Experience**
- Confident, self-motivated, team worker.
- Positive, can-do attitude, service with a smile.
- Exceptional communication and interpersonal skills.
- At least 1 year experience in a face-to-face customer environment.
- Working knowledge of Rezlynx is an advantage but not essential.
- A competitive salary depending on experience
- Continual personal & professional development & training
- Pension scheme
- Use of the Leisure facilities at Hope Street Hotel including Gym, Indoor Pool, Sauna & Jacuzzi at discounted prices
- Staff discount on food & accommodation
- NVQ programmes

**This is an exciting opportunity to join one of Liverpool's most loved hotel groups**

**Job Types**: Full-time, Permanent

Pay: £11.75 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Employee discount
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: SLH-GSA

  • Guest Services Host

    7 days ago

    Liverpool, United Kingdom Rapport Guest Services Full time

    Job Introduction We have an exciting opportunities for a Club Host to join our growing Rapport team in Liverpool street, Our client's offices are modern buildings, with meeting rooms and events venues. There are also amazing coffee bars that services the spacious lounges and two large workshops for clients to use for their bigger groups meetings and...

  • Guest Service Assistant

    1 week ago

    Liverpool, United Kingdom RBH Full time

    Guest Service Assistant Join to apply for the Guest Service Assistant role at RBH. JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are...

  • Guest Services Assistant

    2 weeks ago

    Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand**Holiday Inn Express **Contract** 32 hours per week **Reports to**Guest Service Manager **Additional info**Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in the...

  • Guest Services Assistant

    1 week ago

    Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 32 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...

  • Guest Services Assistant

    2 weeks ago

    Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 24 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...

  • Guest Services Assistant

    20 hours ago

    Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract ** 24 hours per week **Reports to **Guest Service Manager **Additional info **Includes, Early & Late shifts and weekends **What you’ll be doing** Holiday Inn Express Liverpool Royal Albert Dock is looking for a Guest Service Assistant to join our team. As a Guest Service Assistant, you’ll play a vital role in...

  • Guest Service Assistant

    6 days ago

    Liverpool, United Kingdom Kew Green Hotels Full time

    Overview Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call...

  • Guest Services Assistant

    2 weeks ago

    Liverpool L JL, United Kingdom Ince Blundell Hall Full time £4,320 - £60,000 per year

    Job OverviewWe are seeking a friendly and professional Guest Service Assistant join the historic Ince Blundell Hall Estate. As part of our charitable mission to provide unpaid carers in Sefton and Merseyside short respite breaks at the Hall, we are looking for a brand new team to welcome and make our guests feel at homeTo provide a welcoming, friendly, and...

  • Nights Guest Service Assistant

    7 days ago

    Liverpool, United Kingdom Holiday Inn Express Liverpool Royal Albert Dock Full time

    **Brand **Holiday Inn Express **Contract **32 hours per week 4 nights out of 7 (22.30 - 07.00) **Work location Liverpool Royal Albert Dock** **Reports to **Nights Guest Service Manager What you’ll be doing As a Nights Guest Service Assistant, you’ll play a vital role in function of the hotel, a key team member supporting all departments, ensuring...

  • Guest Service Assistant

    7 days ago

    Liverpool, United Kingdom Kew Green Hotels Full time

    Overview This is a fixed term role, ending on 31st December. Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. Guest Service Assistant (Cristmas Casual) duties include: serving guests across the bar, restaurant and banqueting areas throughout the festive season setting up for festive events, with a...