Customer Service Advisor

9 hours ago

Wimborne, United Kingdom Farrow & Ball Full time

**Farrow & Ball - Customer Service Advisor (German Speaking), Wimborne**
**_Flexible/ Remote Working Available_**
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper using only the finest quality ingredients and an eco-friendly water base.
Today the unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out, around the world. With more than 60 showrooms worldwide and a global network of stockists, we’ve never forgotten our local Dorset roots.
The key to our success is our passionate craftsmen, showroom teams and support functions who ensure that our customers have an excellent experience at each stage of their journey with us.
We have an exciting opportunity for an enthusiastic individual who is fluent in German to join our Customer Services team in Wimborne - Hybrid working will be available.
As the Customer Service Advisor, you will be making every interaction feel individual and personalised, and to resolution. You will keep keeping the customer informed throughout to encourage growth and retention with our partners.
**What we expect from you**
Key Responsibilities:

- Order processing, supporting our European stockists in all aspects of the ordering process
- Adopting a proactive approach to relationship management, ensuring stockist needs are understood, fulfilled, and communicated across the business
- Making every interaction feel individual and personalised to demonstrate the importance our partners have in growing the F&B brand
- Making sure all issues are escalated quickly so resolution can be sought and engage the sales team as appropriate
- Working closely with new partners to help develop a strong working relationship
- Ability to make balanced, objective decisions that are commercially viable
- Influence our partners to adopt B2B processing to reduce manual activity, improve efficiency and accuracy
- Exceptional organisational skills and ability to prioritise workload to ensure all activity is completed to timelines
- Deliver on promises made by providing timely solutions and keep our partners fully informed throughout the process.
- Promote the company and the product with passion
Key Attributes:

- Fluent in German, (both written and verbal)
- Previous experience in a similar role
- An export background with some knowledge of shipping terms would be beneficial
- Able to handle complaints and remain calm under pressure
- Patience and empathy
- Friendly, articulate, and professional
- Accountability, accuracy, and ownership
- Open minded, adaptable and team spirited
**What you can expect from us**
- A competitive salary, reviewed annually based on individual performance
- 24 days’ annual leave which increases with length of service (plus bank holidays)
- Group Pension Scheme, matched by F&B
- Generous staff discount on F&B products
- Free onsite parking at our head office
- Access to Perkbox, our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Health Cash Plan
- Company Sick Pay
- Enhanced Maternity and Paternity pay
- Life Assurance
- Refer a Friend scheme
- Cycle to Work scheme
- Season Ticket Loans for travel
- Free tea and coffee
This is an outline Job Description, you may be required to take on additional duties where required in the Customer Service team.

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