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Customer Sales Advisor

2 weeks ago

Wrexham, United Kingdom St John Ambulance Cymru Full time

**Base Location**: Either Cardiff or Wrexham

**Job Overview**

**Key duties and responsibilities**
- Provide exceptional service to new and existing customers to develop relationships and offer the best solution for their training requirements.
- Follow sales process, using active listening and open questions to maximise on every opportunity and ensure a consistent and positive customer experience.
- Maximise opportunities on all calls to cross and upsell both training courses and supplies products.
- Identify complex course opportunities and recommend tailored bespoke training courses.
- To build and maintain relationships and provide accurate and up to date information about courses St John Ambulance Cymru offer.
- Proactively reach out to new and existing customers by making outgoing calls in line with departmental KPI’s.
- Maintain accurate customer records and client notes to create a seamless and positive customer-centric journey.
- Complete strategic new business prospecting to identify areas of opportunity and growth.
- Connect and engage with new business prospects providing informative sales calls to highlight St John Ambulance Cymru’s unique selling points and benefits.
- Follow up calls to existing customers to build relationships and establish further training requirements.
- Collaborate with members of the team to achieve team sales targets and contribute to overall business growth.
- Work to monthly KPIs, focusing on conversion rates, booking numbers and call productivity to evaluate and assess monthly performance and successes.
- Overcome objections professionally by using sales skills and in-depth product knowledge, whilst being aware of our position against competitors
- Address customer concerns and complaints with empathy and ownership to drive positive customer outcomes.
- Work closely with management to identify and evaluate tender opportunities by monitoring procurement portals and establishing strategic partnerships to secure new contracts.
- To Keep abreast of changes and new developments with regards to health & safety law and associated codes of practice.
- To be proactive and liaise with management regarding ongoing business opportunities
- Produce invoices, credits, and process payments.

Pay: £21,846.00-£24,226.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Wrexham LL13 7YL

Application deadline: 02/02/2025
Reference ID: CSA-Wrexh