Customer Service Advisor

_**“Due to an increase in demand, Lindop Toyota Wrexham have an opportunity Are you looking for your next challenge? Ready to join the largest car company in the world?”**_ **Toyota Service Advisor individuals with**: - Excellent communication skills - listening is as important as talking in our industry. - Curiosity - a desire to learn about our customers, our products and our new technologies. - Confidence - a personality that will welcome and engage our customers. - An eye for detail - to capture information accurately, follow processes and deliver an excellent customer experience. - Energy - to motivate yourself, enthuse others and achieve performance targets. - Why not use your engaging personality to inspire and excite customers and start an exciting career with us. As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere. Lindop Toyota is a friendly, family-owned franchise dealership with an excellent reputation in the local community. Due to an increase in demand we are looking for an additional Service Advisor to join our team. Lindop Toyota is an outstanding place to work, with staff centricity as well as customer centricity, an excellent team spirit, rewarding work, an outstanding product to work on, with variation as we also sell other makes and models. As a result, our colleagues stay with us for many years. Lindop Toyota is continuing as Hybrid leaders and with the introduction of new fully electric vehicles, we are seeing more and more customers, meaning increasing requirements to maintain and look after customers cars. We pride ourselves in seeing customers back year after year due to our high work standards & excellent customer care. The Service advisor vacancy offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of Britain's brightest young talent, as well as the chance to "earn while you learn". Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. Whilst working for Lindop Toyota the programme is delivered through the Toyota Academy, our outstanding learning & development organisation - the Programme targets and develops high calibre people like you, who may have recently completed their education and are seeking to further their career into management. As a Lindop Toyota team member, you will be part of a new Toyota initiative which fast tracks you through the Toyota Academy’s development path, leading to a full industry-recognised accreditation managerial training. We offer a very competitive salary package, commensurate to your experience along with other benefits which will include use of a company vehicle. - A minimum of 3 years’ experience working in a main dealer service department - Has a proven track record in your previous role - Has a full UK driving licence - Has a good telephone manner and is used to making outbound prospecting calls to customers - Are results driven and is used to working out how to achieve financial targets - Eligibility to work in the UK. - IT skills, (MS Word, PowerPoint and Excel). - GCSE Maths and English. - Flexible to work hours required to carry out the role effectively and travel (to the training sessions) Toyota prides itself on putting customers first and having the best team to support this, so why not join us? **Further details Main duties include**: - The Toyota Academy programme you are enrolled on is unique for your role. Participate fully in all scheduled activities including the sessions at the Toyota Factory in Burnaston, Derby. - Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor. - Assist with general aftersales activities; be comfortable with the digital journey and assist your colleagues, keep data up to date, manage phone calls and customer queries. - Welcome and greet sales and aftersales customers to your Centre and ensure their experience is second to none. - Assist the customer in selected the correct parts and accessories for their vehicle - Dealing with customer enquiries over the phone - Work with and assist other members of the team - Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers. **Person Specification**: The successful applicant will have a minimum of 3-year experience working as a service advisor at a franchised car dealership. The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues. **Remuneration package includes**: - Contributory Pension/life