Customer Service Advisor

2 days ago


Wrexham, United Kingdom Challender Limited Full time

We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.

Key Responsibilities

* Act as the first point of contact for customers, providing a warm welcome and professional service

* Handle customer enquiries via phone, email, and in person

* Book in vehicles for repair work and manage appointment scheduling

* Liaise with customers throughout the repair process, providing regular updates

* Prepare accurate quotes and estimates for bodywork repairs

* Process invoices and handle payments

* Coordinate with workshop technicians to ensure smooth workflow

* Maintain customer records and job files

* Handle customer complaints professionally and work towards satisfactory resolutions

* Ensure all administrative tasks are completed efficiently and accurately

Essential Requirements

* Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential)

* Excellent communication and interpersonal skills

* Strong organisational abilities with attention to detail

* Ability to work well under pressure and manage multiple priorities

* Professional telephone manner

* Computer literate with good IT skills

* Team player with a positive attitude

* Full UK driving licence (desirable)

What We Offer

* Competitive salary

* Monday to Friday working hours

* Supportive team environment

* Training and development opportunities

* Employee benefits package



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