Receptionist

**Role**: Front of House (Reception) Assistants
**Employer**: The Langdale Hotel
**Location**: Ambleside, Cumbria
**Employment Type**: Permanent, Full-Time (39 hours per week)
**Salary**: £21,107 - £24, 150 (depending on live-in or live-out)

**Benefits**: 2X Life Cover following 6 months of service, free meals, free access to leisure facilities, Learning & Development plans for further progression

Realise HR is delighted to be working exclusively with Langdale Leisure Limited. Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers a choice of a 4-star luxury hotel, 5-star self-catering accommodation, prestige spa and fitness facilities along with restaurant and bar.

**The Role**

Our people create a guest experience that is as unique and memorable as Langdale. Our front of house team welcome and care for our guests throughout their stay providing unforgettable experiences in a luxury hideaway within the Lakes. As part of a small and friendly team, you will be an integral part of the guest experience, providing warm, knowledgeable, and tailored support to guests as they relax across our 35-acre estate.

**About You**
- You just might be the person we’re looking for..._

Working at Langdale can be so much more than just a job. It could be the perfect place to develop your professional skills and further your career. People who work at Langdale live and work like a family, and like any family we want our staff to grow, develop and learn from their time with us.

So, what are we looking for?
- Someone who is confident, positive and enjoys working in a busy environment.
- Problem solvers. A person who can answer guest questions and looks for solutions, whilst feeling confident to reach out for guidance if required.
- Somebody who has a passion for hospitality, a passion which spills into their role delivery and creating positive lasting memories for our guests.
- Someone who aspires to be part of a successful fun and hard-working team.

Done these things before? Great If not but you like the sound of it, no problem. We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

**About the Role**
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Provide a swift and effective check-in process for the day’s arrivals, adhering to standard operating procedures.
- Deal with in-house guest requests, recording all feedback for seamless shift handovers.
- Support all our guests and timeshare owners with enquiries.
- Ensure the accuracy of data in all systems and provide the necessary daily information required.
- Be the first point of contact by telephone for our in-house guests may have about the hotel and local area.
- Ensure all telephone calls as answered quickly and as efficiently as possible.
- Report any maintenance issues and following internal processes through to handover or completion.
- Responsible for ensuring the accuracy of guest billing, financial transactions, and the reception float.
- Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable.
- To cover the role of reservationist as/when required.

**Job Types**: Full-time, Permanent

**Salary**: £21,107.00-£24,150.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Gym membership
- Life insurance
- On-site parking

Work Location: In person