Receptionist

Rydal Hall is a unique venue that is open to all regardless of faith and background, we welcome guests and visitors to all that we offer. We have a Hall with 30 bedrooms the majority of which are ensuite, various meeting rooms and quiet spaces and a bar to unwind in, listed well preserved gardens, Camping site with an unspoiled back to nature feel, Glamping, Self-catering cottages, a bunkhouse which sleeps 28 with great facilities for those groups who want to cater for themselves. The Tea Rooms which is open all year and often a stopping point for those who have come to visit Rydal or are passing through on the many walks. So, all in all it is a unique platform for us to engage with our visitors and guests to transform and raise a sense of conscious and awareness of Rydal.

**Main Responsibilities**

**Main Job Duties and Responsibilities**
- Ensure all reservations are taken in line with the SOP’s.
- Ensure accuracy and attention to detail at all times.
- Be aware of seasonal and historical trends.
- Ensure maximum occupancy, average room rates and targets are achieved.
- Be fully conversant with all reservation procedures including cancellations and no-shows and adhere to these procedures at all times.
- Chase all unconfirmed bookings, ensuring they are confirmed or released in accordance with the Halls policy.
- Be fully aware of rates and promotions and to quote such rates in line with the our revenue strategy. Ensuring maximum occupancy are achieved at all times.
- Deal with all internal and external customers in a professional manner including answering all telephone calls promptly and correctly.
- Complete reservation checks as per Company standards
- Register and check guests in as well as authorizing and verifying guests’ payments.
- Confirm relevant guest information as well as issuing room keys and direct guests to their rooms.
- Maintain clear and accurate records of guest room bookings.
- Listen and respond to guest queries and requests both in-person and by phone.
- Attend any relevant training courses.
- Run the day-to-day operation of the reservations department.
- Be aware and have full knowledge of our competitors and their facilities
- Focus on outstanding customer service aiming to exceed our guest’s expectations, making each and every person feel special.
- Deal with guest enquiries.
- Assist in training staff members to a high standard**.**:

- Complete daily tasks along with understanding all team members’ requirements and the daily traffic into the office.
- Assisting Reception Manager with daily reporting
- Process group bookings, rooming lists and group booking contracts.

**What we’re looking for**:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

- Possess excellent guest focus and have a real passion for hospitality.
- Have an excellent telephone manner.
- Have an eye for detail and procedures
- Have the ability to be efficient under pressure and be able to multi task.
- Excellent organisational skills will be of paramount importance.
- Flexible and be able to work under pressure.
- Must understand that customer service is paramount to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch.
- A strong communicator with guests and fellow employees ensuring they are always aware of the operation and its workload each day.

**Skills and Experience (Desirable)**
- Previous Hospitality experience
- Previous experience of Epos and Guestline booking system.

Hours of Work - 37.5 hrs per week - 5 days out of 7. Working week to include varied shifts, weekends, evenings and days.

**Job Types**: Part-time, Permanent

Pay: £12.60 per hour

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ambleside: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: REC