Customer Services Representative
7 days ago
**Job Title **Customer Services Representative
**Department **Customer Services
**Working Pattern **Monday to Friday (09:00-17:30)
**Salary **23K - 25K
**Reporting to **Customer Services Manager
**ROLE AND RESPONSIBILITIES**
The role is multi - functional handling a variety of requirements within the Customer Services department including but not limited to, handling enquiries and complaints, POD/service performance reporting & booking inbound/outbound collections.
- Generate and provide quotations to customers.
- Directly liaise with network offices and agents to ensure KPI’s are met and adhered to.
- Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions
- Ensuring status updates and POD’s on all consignments are updated within the transit time and are provided to the customer
- Completing collection notes prior to hand over to the operations department
- All ad-hoc tasks as required
**Experience**
- Experience within a customer services role
- Experience of handling customer queries/complaints
- Strong Microsoft Office skills including excel, word and Outlook.
- A dynamic individual with the drive and ability to multitask.
- Ability to learn, adapt and prioritise in line with deadlines
- High level of attention to detail
- An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Slough: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Work Location: One location
Reference ID: CS001
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