Customer Service Representative

Core Role:
This is a hands-on role without staff reporting.

The CSR has overall responsibility for delivering first class customer service to their Centre’s customers and visitors and ensuring their business needs are met. The role will be extremely varied, and you will be expected to handle multiple tasks.

Key Responsibilities and Deliverables:
**Customer Service**
- Handle day-to-day ‘front of house’ customers and their customers’ liaisons
- Perform reception duties in an efficient, professional and courteous manner
- Answer the switchboard and maintain a rapid response rate according to the agreed standards.
- Log information on the calls received, where required and maintain detailed and accurate records.
- File date and perform other routine clerical tasks as assigned and for other departments as needed.
- Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone and photocopier machine.
- Communicate and respond verbally to clients, suppliers and other members of staff clearly and effectively.
- Establish and maintain working relationships with co-workers, managers and the general public.
- Prepare meeting rooms and service of refreshments.
- Act as a team member and support your co-workers (CSR&BCM) to meet the expectations of clients.
- Handle all customer/ visitor enquiries in a courteous and friendly manner.
- Keep the reception and common areas clean and tidy at all times.
- Use reasonable discretion with customers with input from BCM

**Administration, Building Protocol and Activities**
- Understand and make sure that customers follow the safety procedures at all times.
- General housekeeping checks to all floors, tea points and toilets.
- Order and maintain the correct amount of office supplies.
- Ensure that Health & Safety elements are managed as directed by the BCM
- Handle all general filing, word processing, delivery notes and purchase orders.
- Actively participate in Centre audits.
- Ensure all conference and meeting rooms are up to the Regal Court standard.

**Sales and Marketing**
- Participate in Centre tours and become fully aware of Regal Court’s products and services.
- Be willing to get involved with selling Regal Court’s products and learn about VO’s

**General Responsivities**
- Adhere to all company’s policies and procedures
- Read and comply with the instructions and directions as communicated via signs, notice boards and memos
- Conduct yourself, always, in a professional and responsible manner, promoting a good and proper image of Regal Court.

Essential Skills, Experience & Qualifications:

- Positive customer relationship skills.
- Interest in learning about commercial business environments and general finance.
- Demonstrate ability to use knowledge of customer service is a must.
- Ability to demonstrate systems monitoring and compliance is necessary.
- Confident communication and presentation skills
- Curious and people oriented with the ability to engage customers and ask questions with ease.
- Positive and happy attitude.
- Computer literate and will learn and show others how to use IT/Telecoms

Competencies & Personal Attributes:
Outgoing, enthusiastic, honest and confident individual who possess the following attributes:

- Ability to operate sensitively in multicultural environments and build effective working relations.
- Self-motivated
- Strong (written & verbal) communications and diplomatic skills.
- Ability to maintain control and perform during stressful situations.
- Is confident and at ease when handling customer/ visitor enquires.
- Positive and proactive energy.
- Attention to detail and extremely well organised.
- Professional telephone manner.
- PC literate and knowledge of Microsoft package.
- Excellent team player.
- Confident to interact with a range of clients up to Board level.
- The ability to multitask.

Customer services Representative should be competent in:

- Sales
- Support
- Renewals
- Move in & Move out
- Meeting Rooms
- Virtual Office
- Operate
- GoCardless
- SagePay
- Opening & Closing Procedures
- Health & Safety

What we will offer you?
- Competitive annum salary with progression to progress
- Monday to Friday, 8:30-5:30
- Pension Scheme
- 20 days holiday plus all public bank holidays.
- Training and development opportunities.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £19,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus