Customer Service Representative

7 days ago


Slough, United Kingdom Robert Half Full time

Customer Service Representative - £15 - £16 per hour - Slough - 3-month contract We are seeking a friendly, proactive, and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you'll be the first point of contact for customers, ensuring their questions are answered promptly and their issues are resolved efficiently. You'll play a key role in maintaining high levels of customer satisfaction and supporting the company's reputation for excellent service.Key Responsibilities:Respond to customer inquiries via phone, email, chat, and social media in a professional and timely mannerResolve product or service issues by clarifying customer complaints, determining the cause, and finding effective solutionsMaintain accurate customer records and update CRM systemsFollow up on outstanding issues to ensure full resolutionProvide information on products, services, and company policiesEscalate complex issues to the appropriate department when necessaryGather customer feedback and share insights with management for service improvementSupport team goals and contribute to a positive, collaborative environmentSkills & Qualifications:Previous experience in a customer service or client support role (1-2 years preferred)Excellent communication and interpersonal skillsStrong problem-solving and conflict-resolution abilitiesAbility to work under pressure and manage multiple prioritiesHigh level of attention to detail and accuracyProficient in using CRM software and Microsoft Office (or Google Workspace)Empathy, patience, and a genuine desire to help othersRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.



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