Mod Administrator

7 days ago

Aldershot, United Kingdom Robert Heath Heating Ltd Full time

**JOB DESCRIPTION**

**Administration Assistant**

**Reporting to**:Office Manager

**Location**:Office (Aldershot)

**Salary**:£24,000

**Hours**:40 per week - Monday to Friday within the hours of 08:00 - 18:00

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the social and public services sector.

Robert Heath specialises in providing Mechanical and Electrical services to multiple stakeholders. We are currently engaged in long term contracts with Housing Associations and Local Authorities covering over 100,000 properties across the UK completing service and response, heating and renewable installations, electrical service, and others.

**Due to working within MOD. (Ministry of Defence) you will be required to complete a full background security check for this position.**

**Overview of role**:
The purpose of the role is to act as the focal point of contact for our MOD client, providing a high level of customer service, scheduling, and operational liaison. You will have experience in PPM and response, customer service from a previous administration role.

**MAIN DUTIES & RESPONSIBILITIES**
- Scheduling jobs with customers.
- To take ownership of the administration of response and service contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
- Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.
- Ensure engineers are given full information to enable them to complete their jobs i.e., details of works, drawings and plans etc.
- To assist in ensuring the required targets are achieved.
- Scanning, filing, and distributing mail both electronically and physically.
- Answer customer queries and take ownership of any issues arising through to completion.
- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
- All associated ad-hoc administrative duties

**General**
- To always maintain confidentiality and to ensure respect for, proper observance of and adherence to Robert Heath’s confidentiality policy.
- To take all reasonable care of the health and safety of her / himself and of other persons who may be affected by her / his acts or omissions.
- To work at any other Robert Heath location as and when required.
- To undertake any other duties which are consistent with the post.

**Skills Required**:

- Strong excel and system management experience.
- Strong communication, organisation, persuasion
- Meticulous attention to detail.
- Ability to work effectively at all levels of the Company.
- Sufficiently mobile and flexible
- Excellent organizational skills, in particular the storing of information pertinent to Contracts
- Customer service

**Personal Qualities**
- Enthusiastic, with a positive attitude
- Dependable
- Team player
- Personable and approachable
- Proactive
- A dynamic and outgoing personality

**Job Types**: Full-time, Temporary contract

**Salary**: £24,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aldershot, Hampshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: MOD ADMIN

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