Workshop Controller/technical Receptionist

1 day ago

ChesterleStreet, United Kingdom Autobar Bosch Car Service Full time

**Key Responsibilities**:
**Workshop Management & Operations**:

- **Work Allocation**: Efficiently delegate workloads to the team of Vehicle Technicians, ensuring productivity is maximised and deadlines are met.
- **Workflow Monitoring**: Monitor the progress of all repairs and servicing, managing the workshop's time and resources effectively.
- **Quality Control**: Conduct quality checks to ensure all work is completed accurately, competently, and in compliance with company, manufacturer, and health and safety standards.
- **Technical Support**: Provide technical assistance and guidance to technicians, helping to identify solutions to complex challenges.
- **Parts Management**: Liaise with the parts suppliers to order necessary components and ensure timely delivery to avoid delays.
- **Workshop Maintenance**: Ensure the workshop is kept clean, tidy, and organised, promoting a safe working environment.
- **Mentorship**: Assist in the coaching and development of junior staff and apprentices.

**Customer Service & Administration**:

- **First Point of Contact**: Greet all customers warmly, both in person and over the phone, managing general inquiries and directing them to the appropriate department.
- **Booking Management**: Schedule appointments for services, MOTs, and repairs efficiently using our management systems.
- **Technical Consultation**: Advise customers on minor technical issues, explain complex repairs, and gain authorisation for additional work as required.
- **Communication**: Keep customers informed of their vehicle's progress, potential delays, and any additional costs, ensuring high levels of customer satisfaction.
- **Paperwork & Invoicing**: Manage all administrative tasks, including creating job cards, processing invoices, handling payments, and maintaining accurate customer records.

**Qualifications & Skills**:

- Proven experience in an automotive workshop environment, ideally within a workshop control or senior technician role.
- A strong technical background and comprehensive knowledge of automotive repair and servicing.
- Excellent leadership, people management, and motivational skills.
- Outstanding organisational and time-management abilities, with the capacity to work effectively under pressure.
- Strong communication and interpersonal skills, with a professional and friendly demeanour.
- Proficiency in IT software and workshop management systems (DMS knowledge is a plus).
- A full, valid UK driving licence is essential.

Pay: From £35,000.00 per year

Work Location: In person

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