Receptionist/administrator

Unless exempt, new starters must be fully vaccinated or be willing to be vaccinated
- 36 days generous annual leave entitlement (pro rata)
- Employee benefits platform
- Employee assistance programme

About you
Are you a friendly person who prides themselves in their organisation skills? Do you strive for the best in everything you do, and think you could make a positive difference? If this sounds like you, and you’re seeking a rewarding job role, we are currently recruiting for a Receptionist/Administration Assistant to join our growing staff team.

Working independently and as part of a team, you will support the day-to-day running of administration office and reception at our busy Head Office. You will need to be people-centred with good communication and interpersonal skills, enabling you to build positive relationships with both staff and visitors.
Part time positions AM and PM (8.30am-12.30pm and 12.15pm-16.15pm) Salary £9,975.83.

**JOB DESCRIPTION**

**Job title**: Receptionist/Administration Assistant
**Responsible to**: PA to the Chief Executive

JOB PURPOSE

To maintain the smooth operation of the reception area and provide excellent customer service and administrative support for the team working at the Head Office in Chester-le-Street. Provide high-quality service, incorporating the values of the Society and working within our policies and procedures.

CORE COMPETENCIES
- Microsoft office skills including Word, Excel, Publisher, Power Point and Outlook
- Exceptional attention to detail
- Teamwork
- Flexibility
- Achievement Motivation
- Ensuring tasks and duties are performed within clearly defined time quality standards
- Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate
- High level of verbal and written communication skills

DUTIES AND RESPONSIBILITIES

1. Act as the first port of call when dealing with telephone enquiries and to take accurate messages.
2. Answer the door and welcome any visitors to the service; ensuring all visitors sign in/out and provide appropriate hospitality to visitors as and when requested by senior staff.
3. Take responsibility for accepting deliveries from external vendors and ensure that such deliveries are correctly passed on to internal departmental staff.
4. Supporting autistic and/or neurodivergent individuals in a specialist setting is rewarding, however, crisis situations do occur and while full ongoing training, peer and managerial support is offered it does require resilience and a strength of character alongside the ability to put training theory into practice.

5. Ensure internal mail is dealt with appropriately and distributed daily and outgoing mail is franked appropriately.

6. Organise meetings and control the booking system for the board room.
7. Process I.D badges for all staff.
8. Support several departments within central services in providing a high level of admin support, including ordering stationary as required.
9. Take minutes at meetings as and when required.
10. Always maintain confidentiality.
11. Undertake general administration duties as appropriate, including tidying reception and communal areas.
12. Work respectfully as part of a team, acting in an anti-discriminatory manner at all times.
13. Attend all mandatory training within the timescale required, as well as attending appraisal meetings, supervisions, team meetings and training sessions.
14. Any other duties commensurate with the grading of the post.

**Revised July 2021**

**Revised July 2021**

**ESSENTIAL DESIRABLE**
**Education and training **GCSE (or equivalent) maths and English* Microsoft (intermediate or advanced)
- *Please note, NEAS can arrange an online test for anyone unable to _
- satisfy the above_

**Experience and skills **Relevant reception, customer service or administrative experience An awareness of autism and/or other examples of neurodiversity

Strong communication skills, both written and verbal

Understanding of the necessity for confidentiality

Highly organised with the ability to multitask and work under pressure to meet deadlines

Self-motivated and able to work independently on own initiative

**Values and attitude **Excellent Microsoft office skills including Word, Excel, Publisher, Power
Point and Outlook

Desire to make a difference to the lives of others

An effective team player with a professional and positive attitude

Committed to working in an anti-discriminatory way

Be friendly, approachable and patient and strive for the highest quality in all tasks

Flexible and willing to provide cover during periods of absence/leave

Operate with integrity and be fair, honest and respectful at all times

Place those we support at the heart of everything you do

Confident and able to put into practice everything learned via our thorough training programme, within multiple environments, which can include challenging or crisis situations.

**Job