Customer Service Advisor

1 week ago

Birchwood, United Kingdom Nationwide Platforms Full time

Account management of a portfolio customers and an area portfolio, ensuring revenue growth through relationship management Convert quotation to order on first contactIdentify cross sell and upsell opportunities

Proactively contact customers and complete customer care programmes including supporting promotional campaigns

To actively, through outbound dialing, retain, win back and account manage your designated portfolio

Follow up and chase open quotes within the allocated portfolio and other open quotes on the system in a timely fashion

Conduct outbound calls in a professional manner to achieve individual campaign targets

Promote the NWP brand to maintain market leading image

Understand and articulate product range (customer gets the right machine for the job)

Provide a seamless customer journey, and identify ways in which to improve the customer experience

Strong relationships with other departments (e.g. transport planners)/liaise with stakeholders, customers internal and external - own the conclusion.

Collaboration with external customer facing team including customer visits to build relationshipsComplete the transactional hire operation on/off hire

Maintain an accurate CRM system (LVIS) and comply with company policy regarding the maintenance of customer data

Respond/Resolve Escalate customer related problems or service issues for the allocated portfolio of customers and other customers contacting the CSC

**Experience Requirements**

Strong verbal and written communication skills

IT Literate

Experience of inbound and outbound telephone-based account management, telesales or customer service in a business to business environment

Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers

Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer

Proactive, high energy team player, ability to work closely with colleagues at all levels.

Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms

Ability to work well with colleagues at all levels

Excellent self-organisation, planning and attention to detail designed to ensure accurate information logging and review

Results and target driven and high motivation levels

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