Call Centre Customer Service Advisor

2 weeks ago

Birchwood, United Kingdom The Portfolio Group Full time

Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands Ifyou enjoy a fast-paced environment, have a high level of customer care and attention to detail, this could be the role for you

**Hours**: 40 hours per week (5 x 8). Any 5 days from 7 including weekends,

**Employee Benefits**
- A competitive salary
- Internal progression opportunities
- Excellent training package and ongoing support
- 33 holidays a year
- Social events
- 50% off Highstreet rewards
- Access to a private Box at the MEN Arena
- Draw for tickets to Manchester United Games

**Key responsibilities as a Call Centre Customer Service Advisor**:

- To always support the Digital Customer Service management team.
- To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.
- To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.
- Process withdrawal and deposit requests on behalf of customers.
- Carry out administration duties as and when required. i.e., logging deposit and withdrawal calls, customer complaints and self-exclusions.
- Ensure customer account adjustments are dealt with accurately.
- Be conversant with all Betfred Standard Operating Procedures, Bonuses and Promotional campaigns.
- Assist with outbound campaigns, conversion, and reactivation of customer accounts.
- Experience in dealing with customers at all levels essential.
- Excellent customer service skills with experience of working in a fast-paced environment.
- Professional telephone manner, with excellent listening skills.
- Ability to build and maintain good working relationships essential.
- Committed to improving levels of customer service essential.
- Analytical approach to problem solving essential.
- Competent computer skills including MS Outlook, Word, and Excel essential.
- Ability to resolve support issues to final resolution and to a significantly high standard essential.
- Flexible approach to work, with the ability to multitask.
- A knowledgeable interest in Gaming, Casino and General Sports is essential.

We are Covid secure with regular cleaning and sanitizing stations, Perspex partitions between desks and Masks available.

**P967707LFR3**

**INDPENO

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