Customer Services Advisor

2 weeks ago

Birchwood, United Kingdom The Portfolio Group Full time

Are you an experienced Customer Service Advisor looking for a new challenge?

Do you have experience of working in a call centre environment?

This is an exciting opportunity to work with Betfred.Com - one of the countries largest and well known brands

If you enjoy a fast paced environment, have a high level of customer care and attention to detail, this could be the role for you

This is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business.

**Hours**: 40 hours per week (5 x 8). Any 5 days from 7 including weekends,

**In return you will get**:

- A competitive salary
- Internal progression opportunities
- Excellent training package and ongoing support
- 33 holidays a year
- Social events
- 50% off highstreet rewards
- Access to a private Box at the MEN Arena
- Draw for tickets to Manchester United Games

**Key responsibilities**:
? To support the Digital Customer Service management team at all times.

? To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.

? To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.

? Process withdrawal and deposit requests on behalf of customers.

? Carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and self-exclusions.

? Ensure customer account adjustments are dealt with accurately.

? Be conversant with all Betfred Standard Operating Procedures, Bonuses and Promotional campaigns.

? Assist with outbound campaigns, conversion and reactivation of customer accounts.

? Experience in dealing with customers at all levels essential.

? Excellent customer service skills with experience of working in a fast paced environment.

? Professional telephone manner, with excellent listening skills.

? Ability to build and maintain good working relationships essential.

? Committed to improving levels of customer service essential.

? Analytical approach to problem solving essential.

? Competent computer skills including MS Outlook, Word and Excel essential.

? Ability to resolve support issues to final resolution and to a significantly high standard essential.

? Flexible approach to work, with the ability to multi task.

? A knowledgable interest in Gaming, Casino and General Sports is essential.

We are Covid secure with regular cleaning and sanitizing stations, Perspex partitions between desks and Masks available.

**P967707LFR**

**INDPENO

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